Unified Capabilities (UC) Controller

You need to sign in or
create an account to save a job.

Job Description:

Leidos has a career opening for a Unified Capabilities (UC) Controller at Hill AFB, Ogden UT.

Job Summary:
Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. The core telecommunications capabilities supported by GSMO2 enables the Warfighter to meet operational needs by providing world-wide telecommunications, supporting natural disaster relief, and conducting humanitarian assistance in peace time crises, regional conflicts, and at the same time executing on-going strategic deterrence activities. This position is for the Unified Capabilities Tier 1 Operations Desk within DISA's 24x7 Network Operations Center on Hill Air Force Base, Utah, supporting DoD-wide voice/video services. Rotating shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone.

Job Responsibilities:
  • Conduct network and telecommunications system incident investigation.
  • Monitor DoD-wide voice/video support hardware and services (legacy and current offerings): Enterprise Voice over Internet Protocol (EVoIP), Enterprise Classified VoIP (ECVoIP), Voice over Secure IP (VoSIP), DoD Enterprise Classified Travel Kit (DECTK), Voice Internet Service Provider (VISP), Global Video Services (GVS), as well as the Defense Switched Network (DSN), and Meet-Me conferencing systems.
  • Configure, test, troubleshoot, repair, and maintain network devices, phone systems, including phone units, voicemail, switches, infrastructure, call manager systems, Video Teleconference (VTC) systems video recording/viewing/distribution systems, and related telecommunications trunk circuits.
  • Identify and document network errors and solutions.
  • Analyze network and telecommunications alarms and identify potential issues/solutions.
  • Identify and recommend solutions for smooth continuing operation of network as capacity needs change.
  • Speak with customers of varying ranks/positions throughout the DoD and partners on a daily basis.

Minimum Qualifications:
  • Expertise in one or more of the following: SIP, VoIP, TDM telephone switches, Video Conferencing (VTC) systems
  • Requires competency in one or more of the following devices/vendors: CISCO, Avaya, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints, or Juniper.
  • Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
  • General understanding of network topologies, both transport and IP.
  • High School Diploma and 2+ yrs of relevant technical experience.
  • Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.
  • Ability to participate in a 24/7 shift work environment, to include working nights and weekends.
  • Active, in-scope US Government issued Secret security clearance.
  • Due to the nature of the work and contract requirements, US Citizenship is required.

Desired Qualifications
  • Knowledge in one or more of the following: Router, Switch, SBC, Video Gatekeeper, and Crypto operation/configuration
  • Understanding of Session Initiated Protocol (SIP) messaging
  • Technical Control Facility experience.
  • Prior Military experience or experience working as a contractor in a Government environment is preferred.
  • Remedy GTMS/ITSM experience is a plus.
  • Network+, CCNA, JNCIA, and similar/relevant certifications are also desirable.
  • Customer service experience.


Pay Range: