Global Service & Content Senior Specialist

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients’ lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

We can offer
  • Flexible working - flexible start and finish times, 50% home/office working
  • Domestic and international relocation support
  • Visa sponsorship
  • Career and qualifications support


Position Summary
  • Responsible for Human Resources knowledge content oversight, including publishing and maintaining HR content on myBMS, and PS HR knowledge base.
  • Partners with stakeholders to establish content for employees and managers regarding HR programs and offerings.
  • Ensures that knowledge is kept current, integrated and is consistent across materials accessible by line managers, employees as well as People Services (PS) teams.
  • Responsible for article access dependent on employee record profile values (also known as HR criteria).


Detailed Position Responsibilities
  • Collaborates with PS, COEs, HR Business Partners and other HR Service Delivery leads to collect and administer HR content available on myBMS.
  • Continuously seek to improve range, depth, and effectiveness of content and messaging to elevate awareness and understanding.
  • Drives the collection of local content to populate the portal for a full user experience.
  • Provides guidance and support on how best to integrate different material to drive the best user experience (Enabling efficiencies in PS, and delivering end to end, just-in-time cohesive content).
  • Responsible for monitoring the analytic trends of all content, creating reports to drive decisions, and CI recommendations.
  • Partners with capability center teams to drive improvements and fill gaps in content.
  • Supports the design of updates, ensuring site governance and user needs.
  • Reviews submitted content against established norms and escalates any concerns to the global website lead.
  • Acts as the point person to know what content PS has for a specific topic.
  • Makes recommendations and helps facilitate the retirement of outdated content.
  • Monitors usage and responds to feedback, in order to foster continuous improvement and drive closure at tier 0.
  • Makes modifications to metadata to improve search results. Verifies relevant search results are returned and that ranking is as expected.
  • Supports the translation process for People Services.
  • Supports testing activities for all system upgrades.
  • Raises Incidents & Ideas as appropriate.
  • Works with and supports HR communications to help market change initiatives.
  • Administrative support as needed by Global Service Management team such as onboarding lifecycle event activity and chatbot functionality.


Desired Experience
  • Bachelors / Associates Degree or equivalent qualifications.
  • Content management experience, preferably in HR.
  • Strong understanding of end-to-end processes globally to ensure integrated approach to knowledge.
  • Excellent writing and editing skills that reflect the ability to clarify and simplify complicated messages.
  • Flexible, self-motivated, with excellent problem-solving skills.
  • Must be able to handle several assignments at once in a multi-task environments.


Ideal Candidates Would Also Have
  • Enterprise HR process and/or operations experience.
  • Demonstrable experience of effectively partnering with a diverse client set across many locations/regions.
  • Experience working with current HR enabling systems: ServiceNow, Workday, Sharepoint.


Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognises the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. If you require reasonable adjustments in completing this application, or any part of the recruitment process direct your enquiries to adastaffingsupport@bms.com. Applicants can request an approval of an adjustment prior to accepting a job offer.

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