Help Desk Analyst


Job Description:

Leidos is looking for a Help Desk Analyst in Mechanicsburg, PA. This is an exciting opportunity for someone who enjoys communicating with multiple parties and thrives in a team environment. After a 2 week training period, you will be able to work remotely, but will need to be in the Mechanicsburg area for occasional meetings that may arise.

Primary Responsibilities
  • Work with users to resolve problems and answer phone calls within times specified in the call center operational guide.
  • Responds to emails by checking group email box within designated response times set forth in the call center operational guide.
  • Provides research for reported system deficiencies and bugs.
  • Performs data analysis and review to respond to requests from management and user community.
  • Coordinates with support staff and user community to ensure that system deficiencies and bugs are fully and correctly resolved.
  • Provides technical support via phone and email on AIT hardware utilized by the application, including, but not limited to: inventory printers, handheld and tethered barcode scanners, barcode printers and supplies, RFID scanners, printers, and supplies.
  • Assists in the creation of the system design and functional specifications for all new development processes.
  • Identifies system changes that will yield improved efficiencies of business processes

Basic Qualifications:
  • Must be able to obtain and maintain a Secret Clearance. To obtain a Secret clearance you must be a U.S. Citizen.
  • High school diploma or equivalent and 3+ years of relevant experience
  • Knowledge of system functionality and capabilities, so as to be able to efficiently and effectively answer user questions.
  • Candidate must have excellent customer service, data analysis, technical analysis, and problem solving skills.
  • Candidate should be capable of multi-tasking, very detail-oriented, and accustomed to working in a fast-paced and dynamic work environment
  • Must be proficient in all Microsoft Office Suite products

Preferred Qualifications:
  • Prior knowledge of Department of Defense (DoD) agencies, specifically the United States Army warehouse and supply processes
  • Prior knowledge of Department of Defense (DoD) property accountability, accounting standards, financial reporting, fleet management, and/or warehouse operations
  • Prior knowledge of the application development lifecycle

Pay Range: