Sr. Associate Global Process Optimization

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For more than 170 years, Pfizer has continuously worked to make a difference by delivering innovative therapies that improve the lives of our patients. By building a talented community of colleagues that align with our patient-focused purpose and core values, Pfizer has improved global health and impacted more than 780 million patients around the world.

In 2021, Pfizer expanded its global footprint to Tampa, establishing a strategic powerhouse that brings together multi-disciplinary, professional services including Finance, Accounting, Treasury, Digital, HR Services, Sourcing, Commercial and Project Management into a single, centralized location. With so many diverse and highly-skilled colleagues supporting multiple functions and services across the organization, Pfizer Tampa offers ample opportunity to engage in newer ways of working that enhance, simplify, and transform how we deliver treatments to our patients.

Located in Heights Union, the Pfizer Tampa site offers a modern industrial design, the latest in innovative technology, and close proximity to Downtown with views of the Tampa Riverwalk and access to the Channel district and Bayshore Boulevard. From an onsite fitness center to top floor panoramic balconies and outdoor patio, our activity-based space will provide various ways of working to offer collaboration and flexibility to colleagues. The Pfizer Tampa site has constructed an atmosphere that fosters interaction and prioritizes colleague health and wellness.

Additionally, to achieve breakthroughs that change patients' lives, Pfizer is revolutionizing and evolving how colleagues work today. This year, Pfizer launched a new initiative that we call Log In For Your Day where a majority of colleagues can arrange with their manager to work remotely two or three days a week while still maintaining the ability to collaborate regularly in person at our sites. This flexible working model blends the best of remote work and on-site collaboration to drive greater flexibility, support work-life balance, and promote a vibrant, agile, and innovative culture.

Pfizer's Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness. The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model. With an established community and evolving support model, Pfizer's Enabling Functions Hubs are dynamic and energizing places to work. Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions. Pfizer operates Enabling Functions Hubs in six strategic locations: Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica; Dublin, Ireland; Thessaloniki, Greece; and Dalian, China.

This role is part of the HR Core Services group responsible for designing, executing and administrating HR global processes related to the full employee lifecycle excluding recruitment. Additionally, the HR Core Services group is accountable for the delivery of HR Core services provided by IBM, our business process outsourcer.

Why Patients Need You

Pfizer's Colleague/ HR Shared Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo. In this position, reporting to the Sr. Manager, GBS HR, Core Services, Global Process & Optimization, , you will design and optimize global HR processes taking into consideration best practices, regional differences while collaborating with regional process experts and shared services colleagues within GBS HR, making work easier and faster, so we can deliver breakthroughs that change patients' lives.

What you will achieve

  • Design and optimize global HR processes (ex: Benefits, Leave of Absence, Compensation, Separations, etc.) leveraging your deep understanding of key global processes, best practices, regional specific nuances, considerations and legal requirements
  • Act as the first point of contact for, and takes ownership of, escalated cases pertaining to global HR process-related issues ensuring a timely and accurate resolution
  • Build strong relationships, and work in collaboration with, Enabling Functions, Hub colleagues and internal HR stakeholders for timely resolution of escalated employee issues ensuring a consistent and effective colleague experience
  • Document processes and update existing documentation
  • Provide training as needed when optimizing processes
  • Initiate recommendations for process optimization, and, where applicable, drive continuous improvement projects with other members of the regional HR Core Services team
  • Conduct root cause analysis to identify opportunities to improve standardization and efficiency


Must Have
  • Bachelor's degree in Human Resources, Business or related field
  • Minimum 3 or more years of experience working in a shared services environment and/or HR Operations teams
  • Excellent customer-oriented and continuous improvement mindset
  • Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization
  • Ability to understand complex HR processes across multiple markets and country specific nuances, considerations and legal requirements
  • Experience initiating and supporting continuous improvement activities with proven results
  • Ability to perform root cause analysis and resolve complex process-related issues
  • Ability to work independently and manage multiple priorities
  • Results-oriented with a strong drive to accomplish objectives and meet high standards
  • Sound professional judgment and persistence
  • A positive and infectious attitude

Nice to have
  • Experience as an HR generalist
  • Other languages profiiency


This job is a US/PR Exempt Grade: 006

The Tier 3 salary ranges for exempt grades can be found on Fuse: U.S. Exempt Tier 3 Salary Structure.pdf https://pfeprod.service-now.com/$viewer.do?sysparm_stack=no&sysparm_sys_id=1b162aec1b35741079d36572604bcb9c

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Human Resources