Manager - Office of Decedent Affairs

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Rotating - 08 Hour (United States of America)

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Location: Palo Alto, California

A Brief Overview
The Manager of Decedent Affairs is responsible for the management of the day-to-day operations of all decedent affairs services as well as the creation, implementation, facilitation, and training of new and ongoing projects/programs and performance initiatives in the Office of Decedent Affairs to increase efficiency, improve quality of care, patient experience, staff experience and decrease cost. This includes patient demises within both Stanford Health Care and Lucile Packard Children's Health. The manager also has direct oversight of a team of Decedent Affairs team members needed to operate the department's work.

Stanford Health Care

What you will do
  • Coaches, trains, and develops the Office of Decedent Affairs Department and other interdisciplinary team members as needed to perform their essential functions.
  • Participates in the broader program and Decedent Care community through a combination of networking, publications, and other contributions to the knowledge base.
  • Interviews, selects and trains new staff; approves or disapproves recommendations from subordinate staff on personnel actions; evaluates subordinates' performance; hears and resolves employee grievances; determines the need for and initiates disciplinary action in order to ensure adequate and competent staffing for the agency, program, division or institution.
  • Plans, participates in, organizes, manages, and delegates authority / responsibility to meet the day-to-day operational activities of the Office of Decedent Affairs to ensure timely and appropriate disposition in accordance with the missions and values of the hospitals.
  • Develops, leads and manages strategic programs and projects that increase efficiency, structure, maximize capacity, improve quality of care, patient experience, staff experience, and decrease cost.
  • Guides staff and leadership across Stanford Health Care and Stanford Children's Health on achieving organizational alignment, applying common improvement methods, managing group dynamics and interpersonal relationships, using data to drive improvement, using systems thinking, and promoting organizational learning.
  • Communicates in a clear and effective manner to enhance team effectiveness, manage conflicts, engage employees and interdisciplinary colleagues in department activities and performance changes. Collaborates with others within the department and with all hospital departments and disciplines to enhance problem solving, decision making and performance improvement.
  • Captures and performs analysis of actionable accurate performance data. Develops process to display and communicate results of programs throughout the system as appropriate.
  • Partners with the Business Operations Department to plan and forecast the department's budget by calculating required FTE's, planning annual budgets, interpreting payroll and other key fiscal reports, projecting workload as well as monitoring and enhancing productivity. Performs variance analysis by interpreting financial performance and identifying key drivers. Identifies unit/capital budget needs in collaboration with physician and nursing colleagues. Plans and implements staff scheduling, position controls and attendance control procedures.
  • Oversees and develops a contract with Stanford Children's Health to provide shared decedent affairs services and clinician education.
  • Oversees workflow related to the timely and accurate submission and completion of all death certificate records, releases and required decedent affairs documentation.
  • Ensures and participates in 24/7 coverage for the Office of Decedent Affairs functions and duties according to operational need.
  • Performs other related and incidental duties as needed or assigned.

Education Qualifications
  • Bachelor's Degree in a work-related field from an accredited college or university.
  • Certification - CA Funeral Director

Experience Qualifications
  • 5 years of managerial or supervisory work experience required.
  • 2-5 years experience decedent care related setting preferred.

Required Knowledge, Skills and Abilities
  • Comprehensive hospital administration and business knowledge (organization structure, business functions, processes, procedures, goals, objectives, measures, metrics, internal self-assessment processes, etc).
  • Demonstrated successful application of process/performance improvement and problem-solving principles, tools, and methodologies.
  • and change management strategies and skills.
  • Skill in management of highly stressful situations
  • Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as detailed written communication.
  • Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
  • Ability to manage multiple changing priorities and work effectively in a team or independent setting.
  • Ability to plan, organize, prioritize, motivate, mentor, direct and evaluate the work of others.
  • Ability to provide leadership and influence others.
  • Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.
  • Knowledge of program development and management skills and techniques.
  • Knowledge of technical process improvement methods (e.g., Lean, Kaizen, and Flow techniques).
  • Knowledge of socio-process improvement methods (e.g., group process consultation, change management, adaptive leadership).
  • Knowledge of the healthcare industry and hospital and outpatient operations.
  • Demonstrated ability to connect healthcare industry knowledge to system strategies to work outcomes.
  • Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Smartsheet and Outlook.

Licenses and Certifications
  • RN - Registered Nurse - State Licensure And/Or Compact State Licensure or
  • LCSW - Licensed Medical Social Worker - State Licensure or

Physical Demands and Work Conditions
Blood Borne Pathogens
  • Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.