Associate Director Digital Platform

Job Description

If this position will be based in the US or Puerto Rico (not applicable to positions based outside of US or Puerto Rico): Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, subject to applicable law.

Our Animal Health Marketing team takes a customer centric perspective using customer feedback and market intelligence data. Using this data, we design, develop and deploy products, platforms, brands and marketing initiatives that ensure we can improve the health and well-being of animals everywhere.

We are looking for an Associate Director -Digital platform to lead, develop and implement the roadmap of the HomeAgain Pet Recovery platform for Companion Animal and Equine Business in US. This individual will develop new product concepts and designs, or enhancements to existing platform design, that reflect market and target customers requirements. This role is a member of a cross-functional leadership team that translates customer needs and technology directions into platform definitions and launch the product and/or services in market using agile ways of working. Therefore, participation and engagement with cross functional teams in all phases of the platform lifecycle, including analysis, design, user acceptance testing, and change management is critical for this role.

Three must-have skills for this role are- 1) Experience in new product Launches in a matrix organization, 2) Leveraging new digital technologies and platforms to improve customer experience, and 3) Strong financial acumen to translate the growth opportunities to P&L impacts. Influence without authority, executive present, ability to communicate the vision and collaboration across organization, dealing with ambiguity to stay focused and drive results are critical to be successful.


  • Define the overall platform roadmap aligning to regional and corporate strategy as well as future business needs and technology
  • Develop requirements documents, functional specifications, and mockups to clearly illustrate product ideas and concepts.
  • Detail & guard the overall digital platform architecture and necessary interfaces maintain process and data flow integrity
  • Develop a good understanding of the customer's needs, new technologies, trends in the market, and competitors and conduct research to validate or refute the hypothesis
  • Own the change management process and support documentation
  • Assess and align business and system requirements for successful product launch
  • Manage development teams across solutions to provide holistic and cohesive solution to customers across different brands in portfolio
  • Participate in the creation of documentation or user guides for new features.
  • Manage relationships with 3rd parties' offerings for new or enhancing current product/service and 3rdparty SaaS solutions to improve the technologies enabling those new offerings
  • Test cutting-edge digital solutions that can transform the categories and provide differential advantage in market.
  • Final sign off of user acceptance testing (UAT) to ensure the quality and value of new solutions or tech upgrade
  • Organize procedures and execution of deployment and training of the implemented systems
  • Cooperate actively with other teams to ensure full integration of digital platforms across the customer journey
  • Alignment with Global teams to ensure the US launches and roll out versions of the platform in other home markets is in sync.
  • Implement Privacy Smart concept while launching new platforms and subscriptions
  • Develop business model and do sensitivity financial analysis for current and new platform so that the proposed changes are margin accretive and/or cost neutral

  • Drive and determination to continually learn new solutions
  • Ability to present and engage with senior management
  • A team player who enjoys working with others to solve problems and sharing knowledge
  • Be a proactive self-starter with experience leading team within a matrix organization
  • Strong organizational, operational and Analytical skills
  • Able to manage multiple projects at once
  • Develop processes, set timelines, and keeping teams accountable

  • Required :
    • BA/BS in technology.
    • Master's in Business Administration (MBA) or Science (MS)
  • Preferred :
    • Certification in Agile Ways of working
    • Certification with Salesforce, Ecommerce platform, Cloud based tech and/or SAP

  • 8- 10 years of relevant technology experience launching new platform in a commercial organization using Salesforce, Magento, Zuora , Azure, SAP and others
  • Experience with analyzing, conceptualizing, designing, building and deploying similar digital solutions (covering e-commerce, subscription management, license management and analytics)
  • Experience with defining and guarding the overall digital architecture and integrations
  • Experience with full lifecycle application testing
  • Experience working in development teams using agile development methods and supporting tools such as Scrum and Kanban

Our Animal Health Division is a trusted global leader in veterinary medicine, dedicated to preserving and improving health, well-being, and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the world's food supply and have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

Through our commitment to The Science of Healthier Animals®, we offer veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern, global supply chain. We are present in more than 50 countries, while our products are available in some 150 markets.

Who we are ...

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for ...

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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Flexible Work Arrangements:
Remote Work, Telecommuting


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Requisition ID:R145195