Manager Pharmacy Operations - Madison, WI

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

Clinical

Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a part of OptumRx (and UnitedHealth Group), which is a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work.(sm)

We seek a Pharmacy Site Manager to supervise and direct the pharmacy processes, and activities of personnel, to ensure the efficient and timely dispensing of medications to the clients of the mental health facility, while ensuring compliance with all relevant laws of the State Board of Pharmacy.

Primary Responsibilities:
  • Provide exceptional customer service to all patients and members of the clinic staff
  • Fill new prescriptions and refills of medications using various forms of compliance packaging
  • Medication ordering and maintenance of appropriate inventory controls within the pharmacy
  • Within the guidelines of the authorized protocol, manage the storage and designation of sample medications, and patient assistance program medications to clients of the clinic, if required
  • As primary contact between the pharmacy and the clinic, maintain excellent relations with the medical director, case managers and other clinic staff, and provide drug consultation services when required
  • Communication with various doctors and doctors' offices regarding obtaining proper prescription, insurance or prior authorization information
  • Oversee controlled substance logs and inventory cabinet
  • Supervise and coordinate the activities of the pharmacy technicians and other employees and assume responsibility for other duties related to personnel. Staff RPh and delivery drivers (phlebotomists and Care Coordinators)
  • Prepare medication emergency kits if required by the clinic for any after-hours dispensing of medications
  • Manage rejected claims, conduct gross margin analysis and generate reports for management
  • Sign all documentation required as Pharmacy Manager/Pharmacist of Record
  • Maintain all DEA requirements for assigned pharmacy
  • Participate in clinic committee and staff meetings
  • Assume all operation responsibilities including financial performance
  • Promote and increase sales
  • Reports to the Director of Operations
  • Ensure company metric goals are delivered
  • Human Resources
  • Training and development of team members
  • Responsible for hiring, coaching, and terminating employees
  • Provide consistent feedback to direct reports
  • Manage time off, payroll, overtime
  • Complete new hire feedback forms
  • Financially responsible to ensure development of a profitable business unit and to continued growth
  • Locating and delivering new accounts that may be from partnering agency or external accounts
  • Manage accounts payable to minimize debt write offs
  • Cash Payment Reporting
  • Execute sample management and PAP
  • Execute Genetic testing
  • Execute monthly marketing event
  • Execute quarterly lunch and learn
  • Ensure water runs or interaction in the waiting rooms is occurring to market pharmacy
  • Ensure wait times are appropriate for waiting rxs
  • Knowledge of federal and state requirements for filling rxs and insurance compliance
  • Ensure online training is completed and training completed for each employee


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's Degree in Pharmacy
  • Immunization Certified
  • State Pharmacy Registration
  • APhA Pharmacy-Based Immunization Delivery Certificate or equivalent. Genoa will provide training if necessary
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance


Preferred Qualifications:
  • LAI certification
  • Certified immunizer and actively able to administer vaccinations
  • Pharmacy Management experience
  • Management experience
  • Mental health and LTC experience


UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Manager Pharmacy Operations, Madison, WI, Wisconsin

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