Technical Services Associate

Job ID 21000KL6

Available Openings 1

Position Specific Information
Work Schedule: 5 AM - 1:30 PM PST, Monday - Friday

PURPOSE AND SCOPE:

The Technical Services Associate provides effective implementation, coordination and facilitation of Technical Service tool calibration and training classes within assigned function(s). The incumbent is responsible for updating and maintaining student, machine and metrology database information in compliance with company policies and procedures. The Technical Services Associate provides specialized administrative support to the assigned team(s). The incumbent receives on-site service requests and directs inquiries to appropriate parties within the assigned areas of responsibility.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Coordinates distribution and tracking of calibrated Field Service tools to meet regulatory compliance within the assigned areas of responsibility.
  • Creates and maintains all applicable class schedules within the assigned function(s) on a routine basis.
  • Assists with necessary travel logistics related to technical training classes within the assigned function(s)
  • Ensures all students are provided with required educational aids and/or materials for the applicable training class(es).
  • Distributes, collects and processes customer satisfaction surveys with a focus on continuous improvement efforts.
  • Manages applicable databases to ensure the ongoing maintenance of class and/or student information
  • Follows company policies and procedures obtain and enter necessary data accurately into the applicable system(s).
  • Assists with applicable machine maintenance data management as necessary to include machine warranties and service contracts.
  • Provides front end customer support for scheduling of installation and repair of supported medical devices.
  • Utilizes company policies and procedures to accept and appropriately direct calls for both internal and external customers, requests and inquiries within the assigned areas of responsibility.
  • Provides diverse administrative support as requested.
  • Assists with various projects as assigned by direct supervisor.
  • Performs other duties as assigned.


PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISION:
  • None

EDUCATION :
  • High School Diploma required

EXPERIENCE AND REQUIRED SKILLS:
  • 0 - 1 year's related experience.
  • Good computer skills with the ability to learn diverse software applications (e.g., word processing, spreadsheet, presentation, email, etc.).
  • Demonstrated ability to type 45 wpm with good accuracy.
  • Detail oriented with great organizational skills.
  • Good interpersonal skills to work cohesively within a team environment.
  • Great customer service skills with a positive, enthusiastic and energetic attitude.
  • Good oral and written communication skills to effectively communicate with diverse audiences.


EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.