Business Process Analyst, Consultant

At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!


Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us!

Your Role

Reporting to the Senior Manager of Standards and Governance, the role of the Business Process Analyst is critical to the success of Blue Shield of California and the Business Process Management department in realizing its goals and objectives. This individual will play a key role as part of the Enterprise Transformation team in delivering and collaborating on all aspects of delivering value for strategic projects, support the establishment and enforcement of standards and governance, and enterprise transformation. This candidate will work with our strategic project team to help deliver value in the ideation process.

Your Work

In this role, you will:
  • Support delivery and execution of projects in support of end to end process transformation, growth, cost reduction or quality improvement
  • Work cross-functionally with process owners and business SMEs to analyze, design and develop business solutions
  • Coach and lead transformation teams through rapid improvement events, using A3 thinking and methodologies
  • Apply Lean and Agile principles to everyday work, and support the transformation of Blue Shield into a lean and agile focused culture
  • Lead teams in problem solving efforts; Facilitate team events where people collaborate and ideate on solutions
  • Conduct data analysis to reveal process improvement opportunities and root causes; Review and summarization of data for decision making
  • Build relationships with internal clients and stakeholders; Build partnerships that effectively take on complex issues for respective value streams and functions
  • Create and communicate status reporting that reveals successes, risks, and health of improvement efforts
  • Develop as-is and to-be process maps with process mapping tools (i.e. Visio, ProVision, etc.)
  • Develop and present materials to various levels of senior management, escalating risks and partnering with appropriate teams to remove obstacles
  • Develop and execute on implementation plans, and tracking actual results against forecasted results
  • Work with ambiguity and willingness to fail fast
  • Live Blue Shield of California's Mission, Vision and Values


Your Knowledge and Experience

  • Requires a bachelor's degree or equivalent
  • Requires a Six Sigma green belt from either Six Sigma or LEAN
  • Requires at least 10 years of prior relevant experience including experience leading BPM/continuous improvement activities from ideation through execution
  • Proficiency in driving cross functional projects
  • Excellent coaching, interpersonal, and verbal/written communication skills
  • Superior math, analytical and problem-solving skills and use of analytical tools (e.g. MiniTab, Excel graphs) ability to provide coaching and mentoring on the use of analytical tools
  • Requires mastery level knowledge of process improvement typically obtained through advanced education combined with experience
  • Deep knowledge of project management

Our Values

  • Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
  • Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
  • Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals

Physical Requirements

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
COVID-19 update: From the earliest days of the pandemic, Blue Shield of California has been unyielding in our commitment to putting the health and safety of our people, our members and our communities first. As a federal contractor and a health care company, Blue Shield requires all employees to be fully vaccinated prior to start date as a condition of employment and provide proof of vaccination status. Blue Shield will consider requests for medical or religious accommodation to this vaccination requirement prior to your start date
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