IT Service Desk Technician


Job Description:

Leidos is seeking a IT Service Desk Technician to be a member of the Tier 1 IT Service Desk team. The IT Service Desk Technician will effectively and accurately respond to or properly route inquiries regarding any combination of Leidos hardware in software for all Leidos employees and subcontractors worldwide. The Technician must provide the customer with accurate and complete responses, provide appropriate troubleshooting for both hardware and software, input correct information into the ticketing system, while meeting and exceeding their service expectations. Length of employment may be subject to change due to client service and contract agreements. Contact Center hours of operation are 24x7x365. Shifts will be based on business needs.

Required Qualifications:
  • High school diploma or equivalent and 1 year of technical customer service experience.
  • Strong oral and written communication skills, with a strong focus on quality and attention to detail.
  • Strong customer service skills, able to build rapport, have a warm demeanor over the phone, confidently convey information and exceed customer expectations.
  • Able to adjust quickly to changing priorities and conditions, copes effectively with complexity and change.
  • Competent in Internet navigation, Dual-Screen usage, Microsoft Office Tools, Windows and other software applications as appropriate.
  • Ability to interact positively with customers, peers and supervisors.

Preferred Qualifications:
  • Call center experience with a technical service desk.

Pay Range: