SBC Donor Services Registration Specialist

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Day - 08 Hour (United States of America)

JOB PURPOSE

Donor Services Registration Specialist is responsible to greet blood donors, obtain required information, register donor in regulated software, and prepare medical history forms. Also supports collections Charge Nurse as needed and performs administrative functions for mobile or center operations.

CORE DUTIES

% of Time : 70% Donor Processing:

Duties:
  • Greet and guide donor through the registration process.
  • Identify any specific requirements for whole blood and apheresis donation types and determine blood donor suitability. Provide information within defined limits and educate donors in use of blood products collected, to convert/triage donors to appropriate donation type and to optimize each donation based on inventory need.
  • Educate donors regarding the importance of donation appointments and schedule donors for next appointment(s).
  • Prepares paperwork as needed for autologous, designated and other special donations. Collects and records payments as necessary.
  • Take necessary action to maintain timely donor flow.
  • Answers phone, and/or greets donor, and provides information within defined limits, answering basic questions regarding apheresis and whole blood donation requirements and restrictions.
  • Rebooks appointments as needed.
  • Provides detailed handoff as needed between donors and Recruitment, Special Donations, Collections or Marketing and Communications teams.

Examples:

Evaluate donor based on blood type, height, weight and inventory levels to guide donor to the right blood product donation.

Evaluate documentation for Special Donations such as clinical re-testing orders, autologous and directed orders and process according to regulations.

Administrator of donor schedules and donor relation specific operational software.

30% Administrative duties:
  • Enters all appointments or information into appropriate computer programs and maintains donor files.
  • Keeps track of correspondences and interactions with customers using a customer relationship management tool.
  • Perform electronic data entry according to regulated software.
  • Rebooks appointments as needed.
  • Performs donor promotion tracking, and donor milestone administration and maintenance.
  • Assist Charge Nurse with break management, fixed site and mobile operation supply and equipment inventory management, and other duties as assigned.
  • Support the Charge Nurse in all other duties as assigned such as labeling regulated blood bags, sealing tubing, and maintaining donor flow.
  • Observe and regulate post donation area serving donors during a mandatory rest period. Treating donor reactions as needed.
Review and track Marketing promotional material such as seasonal promotions, inventory management and responsible for safely securing items.

Perform labeling and sealing of blood bags according to SOP and regulated agencies regarding critical supplies.

Respond quickly and effectively to Grade 1- Grade 3 vasovagal reactions of donors who experience loss of consciousness. Prioritize donor safety.

Comply with governmental regulations and Stanford Health Care and Blood Center policies regarding health and safety. Observe and support good health and safety practices.

Strictly observe privacy and security related policies, procedures and practices to preserve the integrity and confidentiality of medical and other sensitive information pertaining to donors, patients, research subjects, and employees. Act as a responsible information steward and treats information as sensitive and confidential in accordance with federal and state laws and with professional ethics, accreditation standards and legal requirements. Do not disclose protected health information inappropriately.

May be required to enter areas where other individuals work with human blood; potential may exist for unanticipated exposure to bloodborne pathogens by splash or spill.

*Other duties may also be assigned

QUALIFICATIONS: This section includes all required qualifications. Please specify if qualifications are required or desired.

EDUCATION & EXPERIENCE:
  • High School diploma, or equivalent, and two years' experience in a customer service oriented position required.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Strong customer service experience and a proven ability to meet performance standards.
  • Clear and effective oral and written communication skills.
  • Strong organizational skills.
  • Ability to work independently and as a member of a team.
  • Ability to communicate effectively in English both verbally and in writing with individuals and groups of diverse backgrounds.
  • Strong attention to detail and accuracy.
  • Ability to multi-task.
  • Ability to learn policies and procedures and correctly provide that information to customers.
  • Strong computer skills such as Microsoft office (Outlook, Word, Excel, and Power Point).
  • Knowledge of HIPAA and donor privacy guidelines, and basic knowledge of blood donation terminology and industry developments.
  • Proficiency in standard operating procedures, safety and regulatory compliance requirements.
  • Demonstrated punctuality and good attendance. Flexibility to work rotating daily and weekly schedules that revolve around when donors are scheduled, which includes evenings, Saturdays and Sundays. Ability to adjust with ease to unplanned situations.

CERTIFICATIONS & LICENSES:
  • None

PHYSICAL REQUIREMENTS*:
  • Frequently stand/walk, sit, performed desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation.
  • Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, writing by hand, sort/file paperwork.
  • Rarely kneel/crawl.
* - Consistent with its obligations under the law, we will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:
  • Occasional work on evenings and weekends
  • May work extended hours

WORK STANDARDS
  • Interpersonal Skills: Demonstrates the ability to work well with colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable policies and procedures.

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.