Program Coordinator - Patient Experience

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Program Coordinator is responsible for a full range of planning, implementation and support of new and restructured programs that support Stanford Health Care (SHC) business development and customer service. The role is also in charge of planning and managing logistics for client relationship, marketing, and internal operations and others. The incumbent interfaces internally with Stanford Health Care (SHC), Lucile Packard Childrens' Hospital (LPCH), and School of Medicine (SOM) senior management, Corporate Partners and Executive Health Program Departments, Stanford Alumni networks and Stanford University Departments in all disciplines. External contacts include multinational corporations, medical centers, foundations and individual patients and families who have a relationship with Stanford Health Care.

The Program Coordinator carries out assigned duties independently and communicates constantly with Managerment. This role works collaboratively with a broad range of stakeholders in clinical, administrative, ancillary and service departments, and manages communication among all departments and School of Medicine.

Stanford Health Care

What you will do
  • Leads/supports projects to improve internal operations and overall growth; documents project scope and sets project expectations clearly and precisely
  • Institutes workgroups to address necessary processes and procedures required for the existing and new services. Distributes minutes and other relevant communication regarding project activities
  • Plans and implements logistics for (1) internal (SHC, LPCH, SOM and SU) communication on behalf of his/her department, (2) for videoconferencing with SHC clients (education, CME, clinical review and second opinion programs), (3) for business and relationship development overseas, including education outreach programs, consulting engagements, events and travel
  • Understands Care Coordination workflow and key components to help facilitate patient inquiries and visits as needed.
  • Handles the production of collateral marketing and event materials for all International internal and external activities
  • Assists with the selection process for consultants, contractors, and vendors
  • Implements quality control measures to ensure internal operations and projects comply with department, hospital, and university policies
  • Facilitates the assessment, documentation, and recommendations for business process flow as required for changes necessary to achieve project outcomes sought
  • Demonstrates ability to work with any customer, client, or vendor regardless of race, gender, sexual orientation, religious, or cultural beliefs
  • Acts as an ambassador for Stanford Health Care in dealing with the community in the course of carrying out all assignments.
  • Performs other related and incidental duties as needed or assigned.

Education Qualifications
  • Graduation from an accredited college or university wit h a bachelor's degree.

Experience Qualifications
  • Four (4) or more years related work experience in development, office management or customer service
  • Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Required Knowledge, Skills and Abilities
  • Understanding of and ability to apply project management methodology and process/performance improvement principles
  • Demonstrated ability to analyze and synthesize high volume of information
  • Ability to write clear, concise research documents with attention to accuracy and detail
  • Excellent written/oral/interpersonal communication skills
  • Additional language skills (other than English) highly preferred
  • Ability to interact with diverse groups and an international audience
  • Organizational skills to handle several projects simultaneously, prioritize, meet deadlines, work independently and solve problem
  • Ability to maintain confidentiality, independent judgment and initiative required
  • Skilled and proficient in the use of personal computers (Word, Excel, Access, on-line databases, CD ROM, and the internet)
  • Ability to develop materials for marketing, event planning, education, etc.
  • Ability to establish and sustain relationships with staff members and a variety of internal and external working groups and individuals
  • Familiarity with or ability to quickly become familiar with the organization and array of services provided by an academic medical center.

Licenses and Certifications
  • None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.