Full-Time Specialist, Community Health Care (Specialty Pharmacy)

Position Summary...

What you'll do...

Provides health resources and programs to customers by meeting patients and conducting needs assessments; assisting patients to develop health management plans and goals; connecting customers with community resources (for example, senior centers, homeless shelters, food pantries); helping customer fill out applications for benefits (for example, insurance, food stamps); assisting customers with organizing personal matters (for example, financial and health records, scheduling appointments, getting prescriptions filled); and utilizing electronic databases to document and maintain records of customer encounters and interactions.

Working with customers to meet their health goals by contacting clients in person, by phone, or in writing to ensure they have completed required or recommended actions; conducting interviews and providing coaching to identify and troubleshoot barriers and connect to additional resources as needed; providing feedback to health service providers regarding improving service accessibility or acceptability; working with state and federal public health programs to improve resources, services, and programs.

Increases awareness and utilization of resources, services, and programs by conducting outreach for medical personnel or health organizations to implement programs in the community that promote, maintain, and improve individual and community health; continuously expanding knowledge and understanding of community resources, services, and programs; working with other community healthcare workers to create a directory of community resources; conducting group presentations and health screenings within the health center and community settings; collaborating with behavioral health and physical health care team regarding patients' problems and needs; and attending community meetings, health fairs, and community advisory committee meetings to understand community issues or build relationships with community members.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ experience in community outreach, customer service, social service, or related field.
2 years’ experience working in a professional environment.
1 year’s experience working autonomously with minimal supervision.
Successful completion of Community Health Worker certification within 60 days of hire.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Knowledge of health resources in the local area’s community

Primary Location...

9600 PARKSOUTH COURT SUITE 120, ORLANDO, FL 32837-0000, United States of America

Orlando, FL, United States