Pharmacy Medication Coordinator Supervisor - Kentucky or Tennessee Based

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.

Genoa is a part of OptumRx (and UnitedHealth Group), which is a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work.(sm)

The Supervisor, Consumer Medication Coordinator provides day-to-day management for a team of consumer medication coordinators located in specialty clinics. The Supervisor will have full oversight of consumer medication operations located within geographically assigned clinics locations in a specified region. The Supervisor is also responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage and providing continuous professional development.

If you are located in Kentucky or Tennessee, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Assists with new hire onboarding and coordination of training schedule
  • Ensures consistent team accountability and the continuity of best practices for the following critical responsibilities: prior authorizations, financial assistance, medication adherence monitoring, patient appointments/ coordination of discharge, and patient outreach
  • Accountable for script volume and relationship management within hospital/specialty clinics
  • Partners with pharmacy operations to increase penetration rates in low performing areas, enhance average ones and execute on identified optimization opportunities
  • Assists in developing processes and procedures within hospital/specialty clinic which will ensure high quality service through enhanced pharmacy services
  • Provide in-person & on-site assessments and evaluation of performance. Provide bi-annual compliance assessments
  • Build ongoing relationships with hospital/specialty clinic leadership through quarterly partner meetings and continuous process improvement meetings with clinic staff
  • Develops proactive solutions based on trends in the market/community of service
  • Serves as key driver for implementation, training, integration and other pertinent information to Genoa site manager. Collaborate with sales team to enhance service levels and expand presence as appropriate
  • Exhibits proficiency in pharmacy processes, dispensing practices and protocols for each state supervised
  • Coordinates time-off coverage and/or provides site coverage as needed
  • Works with leadership to create and execute quarterly goals as well as other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Proficiency in Microsoft Office applications
  • Ability to drive, active driver's license
  • Must be able to travel up to 90%
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • 5+ years of experience in a healthcare setting and/or pharmacy environment
  • 3+ years of multi-site management experience
  • Licensed Pharmacy Technician in the state you are applying to work
  • PTCB certification
  • Bachelor's Degree in management, psychology, social work or equivalent strongly preferred
  • Excellent customer service/ account management skills to ensure strong relationships with multiple stakeholders
  • Solid new hire intuition and ability to perform continued performance management
  • Demonstrated proficiency in understanding pharmacy and medical terminology
  • Ability to problem solve and strategize with other leaders to overcome barriers
  • Ability to work independently with little supervision
  • Ability to train and motivate remote teams
  • Ability to speak publicly to groups of leaders/staff

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Sr. Pharmacy Coordinator, Medication Coordinator, Consumer Medication Coordinator, Pharmacy, Pharmacy Technician, Pharm Tech, PTCB, Supervisor, Management, Sales, Kentucky, KY, Louisville, Lexington, Tennessee, TN, Nashville, Genoa, Optum, OptumRx