Supervisor OTCHS

Job Description
As an OTCHS Call Center Supervisor, you will be responsible for providing daily leadership, management and guidance to the Call Center staff.
As the Supervisor, you are responsible for ensuring superior service for our members and Health Plan partners by providing information, feedback and coaching to agents. The Supervisor will also support call center service level standards by holding teams accountable for results as well as flawless execution of inbound and outbound calling programs and associated performance
metrics. The Supervisor will also create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory
requirements.

Required Qualifications
2+ years working experience in a role leading, coaching and
developing teams is required
· 1+ years working experience including strong proficiency with
Microsoft Excel and Word, including knowledge of Access and Power Point
· The ability to lead diverse work groups in a highly
professional and specialized work environment
· Must be able to communicate effectively with all levels and
prepare effective written documents
· Expert level leadership skills and the ability to set high
standards of performance and coach colleagues to continued success
· Ability to assess talent, manage people and motivate others
· Strong interpersonal and relationship building skills
· Excellent oral and written communication skills
· Ability to work in structured, fast paced call center environment
· Analytical skills

Ability to manage
multiple priorities simultaneously

COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.
  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications
Experience in call center technologies/applications
Experience working in a call center is highly preferred

Education
Verifiable High School diploma or
GED is required

Bachelor's Degree preferred

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.