Strategic Client Executive, UHC Global - Multiple

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

The primary purpose of this role is to grow and retain membership for UHC Global. The person in this role has responsibility for managing and growing his /her book of business.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Establishes and maintains strong professional and personal relationships with customers and consultants presenting a positive image of UHC Global
  • Develops relationships with influencers within the client organization
  • Delivers growth and ensures retention of the book of business across all lines of business (e.g., insurance, risk, assistance, travel and medical)
  • Secures new business within book of business (upsell)
  • Directs strategic, customer specific initiatives, which deliver "value added" services through the execution of client specific business plans
  • Develops and executes on Executive Briefing Document (EBD) for each client and updates at a minimum quarterly; demonstrates understanding of client's culture, population, earnings, competitive and economic pressures, social responsibility/foundation, and makes connections with B2B partners where appropriate
  • Develops internal network throughout UHG
  • Leads cross functional AMT to deliver superior service to customers, including leading and/or facilitating regular internal AMT calls with action plans and external calls with customers
  • Monitors client's medical insurance plan financial performance and leads renewal planning and negotiations to support UHCG profitability objectives
  • Participates in broker and consultant meetings
  • Leads and facilitates proposals for RFP's on existing business
  • Assists with implementation of new business
  • Ensures operations understands client requirements and expectations
  • Manages escalated client issues to resolution
  • Notifies client of any operational situation (e.g., system outage, strike in a foreign country, etc.) that may impact service
  • Leads internal and/or external case reviews with SME support from appropriate functional areas
  • Partners with external vendors in support of clients initiatives and programs
  • Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC). Drives client participation to 100% completion of annual customer satisfaction surveys (NPS); creates strategy to move passives to promoters. Addresses detractors concerns to move to passive.
  • Understands customer market issues including earnings, market conditions, competitors, etc.; listens to earnings calls and updates EBD accordingly
  • Participates in personal development (MAP Self-Assessment, requests for training, etc.)
  • Attends and participates in one-on-ones with manager
  • Manages client receivables
  • Leads delivery of customer reports with support from business partners, as appropriate
  • Models UHG culture

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 5+ years in healthcare sector
  • Good problem-solving skills
  • 3+ years of client day-to-day engagement experience
  • Good written and verbal communication skills
  • Proficient presentation skills
  • Good business financial acumen
  • Accident/Health/Life Insurance License
  • Valid passport
  • Ability to travel up to 25% of the time

Preferred Qualifications:
  • Global experience
  • UHC product knowledge helpful
  • Sales experience strongly recommended
  • College degree

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: SCE UHCG, Healthcare, Client Engagement, Los Angeles, CA, San Francisco, CA, California, Seattle, WA, Washington, Colorado Springs, CO, Colorado, Phoenix, AZ, Arizona