Business Process Manager II

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Job Description

The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines they supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.

Job Requirements

Facilitates the documentation of all processes and controls
Serves as the subject matter expert on all of the units functions and processes
Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
Challenges existing processes and makes change recommendations as necessary
Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
Ensures alignment with customer expectations to deliver a WOW! experience
Partners with unit managers to provide support as needed
Manages the technology change control process as needed
Works on, and occasionally lead, special projects as needed
Responsible for 3 6 processes of medium to high complexity
Understands and contribute to the achievement of business strategy, goals and objectives
Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
Participates as a member of the team in executing assigned deliverables within specified parameters
Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Supports the project team and the business by continuously developing knowledge in own area
Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback

  • Must be eligible for employment under regulatory standards applicable to the position.

  • Qualifications

    Bachelors degree
    7+ years bank operations experience
    Strong PC skills including but not limited to Microsoft Suite software
    Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
    Skilled in research, analysis, problem solving, metrics and reporting
    Ability to identify process gaps and weaknesses
    Strong interpersonal and influence skills to enable change without direct control
    Ability to prepare and present findings and recommendations in a methodical manner
    Skilled in time management and driving tasks to completion
    Strong verbal and written communication skills
    Demonstrates leadership skills
    Ability to consult on the largest and most complex projects

    - Remote candidates will be considered, east coast preferred
    - Trained or certified LSS Green Belt, Black Belt, or Master Black Belt strongly
    Preferred experience and skill set:
    - Proven ability to deliver in matrixed environment and influence stakeholders at all levels
    - Design thinking or Agile (SAFE, Scrum, etc.) experience
    - Project Management Professional (PMP)


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.