Site Administrator - Albuquerque, NM

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Responsible for the daily operations, personnel and revenue tracking of assigned clinic(s) and/or site(s) as established by departmental guidelines. Ensures continuity and quality of care for all services provided within the assigned clinic or site. Responsible for all of the daily administrative functions associated with a multi-provider medical practice. This includes scheduling of all required staff levels within the clinic/site and the hiring, training, counseling and performance management of administrative staff. Adheres to policies, procedures and regulations to ensure compliance and patient safety; develops and revises department policies, procedures, and protocols. Participation in Compliance and other important training is a condition of employment.

Primary Responsibilities:
  • Provides leadership demonstrating the ability to influence, motivate, manage, train, counsel and develop staff to work toward their highest level of function, in accordance with job descriptions and competencies. Delegates staff effectively; demonstrating the ability to plan, organize, direct, control, monitor and evaluate services, while using the available resources appropriately
  • Responsible for the daily monitoring of charge capture patient encounters, co-payment collections, accounts receivable, denials, cash collections and credit/refunds. Develops reporting mechanisms to provide accurate updates to clinic/site Management Team on process improvements regarding revenue related activities
  • Works closely with Director to ensure sound fiscal and business performance within clinic/site, and implements any necessary changes/modifications as directed by Director
  • Accountable for managing staff schedules, including physician, on a daily basis to ensure optimum scheduling and coverage of Clinic/Site services. This includes monitoring staff and physician requests for time off to ensure proper coverage at all times
  • Ensures staff and leadership training and development programs are implemented, monitored and enforced in compliance with organizational initiatives and regulatory requirements. Develops opportunities for personal and professional goal achievement for self and assigned staff
  • Works closely as part of clinic/site Management Team to align processes and clinic outcomes with The Group strategic plan
  • Performs other duties as assigned

Site Adminstrator Competencies:
  • Patient Relations: Meets patient and patient family needs; takes responsibility for a patient's safety, satisfaction, and clinical outcomes; uses appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence
  • Developing Others: Plans and supports the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
  • Leadership Disposition: Demonstrates the traits, inclinations, and dispositions that characterize successful leaders; exhibits behavior styles that meet the demands of the leader role
  • Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's Degree in healthcare or business related field. Related Education and Experience may be substituted for one another on a year for year basis
  • 2+ years of related experience, 1+ year of which being in a supervisory capacity
  • Knowledge of professional billing and various healthcare requirements including, but not limited to, access, coding, billing, collections, practice management systems, payer relations, appeals, and authorization process
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • Managed Care experience
  • Related experience in technical or specialty areas
  • Ability to communicate effectively; ability to analyze and interpret data; ability to plan, develop and coordinate multiple projects

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Site Administrator, Patient Relations, Managed Care, Albequerque, NM, New Mexico