Patient Services Representative

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

Clinical

Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

The Patient Services Representatives is responsible for greeting patients and collecting, recording and balancing payments

Primary Responsibilities:
  • Greets patients as they arrive and manages 20 minute wait time
  • Assists patient with intake processes including copying required documents
  • Collects co-payments, co-insurance and deductibles and issues receipts
  • Manages cashier box and daily deposits according to company policies
  • Processes walk-in patients and visitors
  • Answers phones and schedules appointments
  • Manages medical records (maintains, files/scans, prepares for schedule)
  • Ensures all correspondence is scanned and/or filed in timely manner
  • Processes requests for medical records release and maintains appropriate logs, etc.
  • Performs all other related duties as assigned


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High school graduate or GED
  • 1+ years of related work experience including data entry
  • Working knowledge of medical office procedures and medical terminology
  • Ability to accurately sort and file materials by alphabetic or numeric systems


Preferred Qualifications:
  • ICD 9 and CPT coding experience
  • Effective communication and customer service skills


Physical & Mental Requirements:
  • Ability to lift up to 100 pounds
  • Ability to push or pull heavy objects using up to 100 pounds of force
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving


"UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status."

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Patient Services Representative, Medical office, medical front office, medical administrative, Dallas, Oak Cliff, Garland, Highland Park, University Park, Mesquite, Balch Springs, TX, Texas

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