HEDIS Quality Coordinator - Dallas, TX

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

Clinical

Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

This position is responsible for the coordination of HEDIS and STARs data gathering process. This evaluates the quality and completeness of clinical documentation processes by performing quality medical record reviews, assisting in the improvement of the clinical documentation process, identifying trends, maintaining accurate records of review activities, ensures all data submitted to the health plan meets the HEDIS / Star technical specifications for medical records.

*This is a field role that is located in the Dallas, TX market. *

Primary Responsibilities:
  • Assisting in the review of medical records to highlight Star / HEDIS opportunities for the medical staff
  • Review medical records for data collection, data entry, and quality monitoring including health plan / WellMed form submission and chart collection activities that close gaps in care
  • Partner with the leadership team, the practice administrative or clinical staff to identify trends observed and potential strategies to support the practice
  • Communicate scheduling challenges or trends that may negatively impact quality outcomes.
  • Track and trend barriers / challenges that exist at their assigned groups so that better outcomes can be achieved including access to appointments, lack of follow up on referrals, or inconsistent billing practices
  • Activities may include data collection, data entry, quality monitoring, health plan / WellMed form submission and chart collection activities
  • Assists with local IRR audits
  • Navigate multiple documentation systems and obtain medical record sections supportive of HEDIS / Star measures
  • Support chart chase process by requesting records from provider's offices as needed
  • Maintains education / knowledge base of HEDIS / STARs
  • Performs all other related duties as assigned

The pace is fast and you'll need to be comfortable managing multiple priorities. You may be required to work in multiple locations, so scheduling flexibility is essential. You must also be able to respond calmly and effectively in emergency situations.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School diploma or GED
  • 3+ years of healthcare experience to include experience in a managed care setting
  • 3+ years of experience with data analysis / quality chart reviews
  • Ability to review data and provide recommendations for improvement
  • Experience using Microsoft office applications, including databases, word-processing, and excel spreadsheets

Preferred Qualifications:
  • 2+ years of college, in pursuance of a Bachelor's or Associate's degree
  • Licensed Vocational / Registered Nurse / Certified Professional Coder or Certified Medical Assistant.
  • 1+ years of HEDIS / STAR experience or participation with similar regulatory reporting
  • 2+ years of experience working with HEDIS / STAR measures
  • ICD 9 / 10 and CPT coding experience
  • Experience working in a physician, provider, and / or medical office
  • EMR and HEDIS knowledge and experience


Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: TX, Dallas, DFW, Texas, HEDIS, quality, data mining, Medical Assistant, MA, Coder, CPC, LVN, Managed Care, Chart Review, Denton, Waco, Tyler

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