Accounts Receivable Supervisor

The Accounts Receivable Supervisor manages a team responsible for the collection of a defined portion of CDW's accounts receivable. In addition, the Accounts Receivable Supervisor ensures that customers are paying invoices in a timely manner while preserving customer relationships and supporting the sales organization.

Key Areas of Responsibility
  • Manage a team of coworkers, including development and coaching.
  • Identifies areas of process improvement and makes appropriate recommendations.
  • Handles projects with significant complexity, including heavy analysis, identifying and resolving issues.
  • Highly analytical and consistently demonstrates creative problem-solving skills.
  • Contributes to developing and updating departmental processes, procedures and documentation.

Other Responsibilities
  • Continuously monitor and review top owing and past due reporting and prioritize workload for team members.
  • Oversee A/R specialists to ensure they work with customers to resolve issues and obtain prompt payment.
  • Establish & retain positive working relationships between customers and internal stakeholders.
  • Collaborates & serves as a liaison for our Customers &Sales to meet customer requests, while balancing their needs vs. wants.
  • Collaborates with Sales to meet customer requests.
  • Continually evaluates sensitive customer relationships to make sure customer satisfaction is met and builds positive working relationships both internally and externally.
  • Develops collection methods that consistently lead to achieving or exceeding company financial goals; while handling A/R related problems, anticipating, preventing, identifying and problem solving as necessary.
  • Resolves complex billing issues.

Education and/or Experience Qualifications
  • High school diploma (or equivalent experience).
  • 4-5 years of relevant experience.

Required Qualifications
  • Strong analytical skills with critical attention to detail.
  • Proficient in Microsoft Office applications, specifically Excel.
  • Excellent verbal and written communication skills and the ability to interact with all internal and external stakeholders, including senior leadership.
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
  • Demonstrated ability to coach and mentor others.
  • Demonstrated ability to analyze and reconcile complex customer accounts.
  • History of building and maintaining strong working relationships cross functionally as well.
  • Ability to prioritize and multitask .
  • Demonstrated ability to work independently with little to no direction.
  • Strong attention to detail and organizational skills.
  • Excellent time management skills.
  • Thorough understanding and ability to implement established policies and procedures.

Preferred Qualifications
  • Bachelor's Degree.
  • Previous supervisory experience.
  • Commercial collection experience.
  • AS400 experience.
  • Peoplesoft experience.

COVID-19 Update:

CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.