SME: Movies & TV - Japanese Language

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Accenture Flex offers you the flexibility of local fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Workfor and Diversity Inc's Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world class learning resources. Accenture Flex employees work in their local metro area onsite at the project significantly reducing and or eliminating the demands to travel.

Job Description:

Fast paced and dynamic, this Operations team works with both TV and Film studios as well as postproduction houses throughout the world to facilitate content ingestion, processing, and publishing of both Hollywood and independent regional movies to one of the major Transactional Video on Demand services rapidly expanding worldwide.

As a Senior Agent your main responsibility is to provide end to end operational support in all aspects of digital content distribution. You will be working with cross functional teams to collaborate on launch projects with high visibility and maintain day to day operation. A Senior Agent will be expected to support T1 T2 operators on industry standards and provide efficient solutions to operational blockers. Giving candid feedback and supporting the management team in day to day operation activities.

Responsibilities:
  • Act as liaison between Operators and Team Leads
  • Proactively manage all the queues to ensure content is dealt
  • Independently analyze situations and problem solve using available resources
  • Provide education and guidance to T1 T2 operators to resolve escalated requests
  • File feedback through provided channels to improve and maintain our information resources
  • Proactively look for and implement improvements to the team's performance
  • Identify and troubleshoot issues that arise in the delivery process working with cross functional teams to investigate
  • Coordinate package and asset deliveries


Basic Qualifications:
  • Minimum 1 year of experience in c ustomer service partner management experience
  • Fluent in Japanese Language
  • A bachelors degree or 1 years of customer service partner management experience
  • Proven written and oral communication skills
  • Minimum 1 year of experience in k nowledge of Google Docs and Microsoft Office Suite
  • Minimum 1 year of experience in working on a tight daily deadline across multiple workflows


Preferred Qualifications:
  • Beginner to Intermediate knowledge of Excel
  • Experience at a post production house or consumer facing digital video service
  • Previous content review experience


​ As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $26.24 and nformation on benefits is here

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