Payment Ops Specialist III (30 hours; Tues-Sat)

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Department Overview

The Payment Operations Specialist II is primarily responsible for assisting the Payment Operations team in all activities involving the support of the Payment Operations products.

This position is in our Lockbox department will be worked in office. It does not have an option of working remote.

This is a Part Time, 30 hour position with a 6:30 am start time. Work days are Tuesday-Saturday.

Job Description

  • Serves as resource to Payment Operations Specialist I & II.
  • Responsible for researching more complex questions and transactions that cannot be resolved within minutes, frequent interaction with corporate Customers, as well as internal Lead and Supervisory staff.
  • Ensures that deadlines are met on a daily basis.
  • Answers questions for Customers, branches, and department Employees.
  • Trains junior Employees and updates staff on new procedures.
  • Reviews items and reports quality issues to the appropriate level.
  • Acts as back-up to Payment Operations Lead when necessary.
  • Contributes to procedural changes as needed.


  • Job Requirements

    • High School Diploma or equivalent experience.
    • 2-3 Years of related experience.
    • Knowledge of Payment Operations industry, including systems, products and services.
    • Developing knowledge of Payment Operations product implementation practices, if a product development position.
    • Strong Customer service skills, including ability to identify client issues, research skills and ability to translate complex material and information for end users.
    • Excellent PC skills, including proven knowledge of Windows and ability to operate standard office equipment.
    • Strong communication skills, both verbal and written.
    • Ability to mentor and serve as a resource to Payment Operations Specialist I & II.


  • Must be eligible for employment under regulatory standards applicable to the position.


Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.