Debt Specialist III (bi-lingual Spanish) (Tue-Sat)

Save
You need to sign in or
create an account to save a job.
TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

Department Overview

The Debt Specialist III reduces losses by negotiating and collecting payment on delinquent auto accounts.

LOCATION:

Greenville, SC and Jacksonville, FL (ONLY)

SHIFT:

Tue - Fri: 10:00am - 7:00pm
Sat: 8:00am - 5:00pm

Job Description

Performs multiple and/or diverse tasks that cover a wide range of complexity
Requires advanced skills and expertise in a range of products and services, processes, procedures and systems or requires deep skills in a set of focused areas
Understands how related teams coordinate their efforts and resources to achieve objectives of a unit
Gathers and analyzes data to identify and solve complex problems
Uses sound judgment and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
Communicates unusual and/or complex content in a clear manner; handle sensitive information
Area(s) assigned are of moderate size and complexity and typically involves last efforts to prevent loss
Conducts detailed investigative work to find missing borrowers, regularly utilizing skip tracing and other techniques
Complies with all pertinent department/bank policies and procedures
Elevates issues that may result in foreclosure or repossession when necessary
Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)

Job Requirements

High School Diploma or GED required
2+ Years of related experience
Must be fluent in Spanish/English
Demonstrated strong phone skills to effectively work with customers.
Negotiation experience with demonstrated positive outcomes.
Sales skills making regular phone calls, presenting Company in positive way to Customers and tactfully but firmly collecting payments.
Knowledge of and ability to explain wide variety of consumer loan products.
Writing ability to clearly document calls.
PC skills sufficiency.

  • Must be eligible for employment under regulatory standards applicable to the position.


  • Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.