Senior I O Engineering Specialist - Remote

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

As part of our OptumRx team, in this role you will play a significant part in supporting the IBMi infrastructure for RxClaims. This position will perform level 1 monitoring of all IBMi environments. The team is responsible for 24x7x365 monitoring all IBMi lpars, along with processing all backups. This position will monitor the IBMi RxClaim health, Sterling Integrator file delivery, Robot batch jobs on IBMi, Tidal jobs and all IBMi servers and storage.

You'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • The monitor position has 24/7/365 coverage for the following applications: All IBMi lpars, Robot scheduler and console, Tidal scheduler, and Sterling Integrator.
  • The monitor team answers messages where the correct response can be determined, and triages errors to the correct team, depending on the contents or 'location' of the message.
  • Responsible for processes, training, continuous improvement, system automation.
  • System health monitoring of: Claim adjudication jobs, ASP alerts, CPU alerts, Claims queue monitoring, Storage monitoring, Connect Direct subsystem,
  • Contact different teams if requested by on-call
  • For application upgrade events, place job queues on HOLD for MOD and Patch instances,
  • Responsible for performing and monitoring all backups on the IBMi Platform.
  • Robot Job Monitoring: Research and react to robot job messages, Monitor jobs that are running outside of normal parameters, Reset inbound automation, MAC file processing completion, Robot job queue health, Submit - Hold - Release robot jobs, Payment balancing, Collaborate with Client Programs team, Eligibility team, Accumulator team, Account Management, to understand robot job failures and messages, Knowledge of job types and their importance, Alert necessary personnel for Reference File issues, Complete audit process for failed Robot jobs, Inbound robot job monitoring.
  • Sterling Integrator monitoring: Monitor Database usage, In Error Business Process Usage, Stagnant Message alerts, IRIS file delivery is run through Sterling Integrator, EDI 835 Payment files, Scriptmed, EskerFax, Sterling Integrator file delivery errors [first and second level research]
  • Tidal job monitoring: Monitor all servers, Submit - Hold - Release jobs, Mark jobs as complete, Engage Tidal Admins when jobs fail, Alert business partners of failed jobs, Billing and Payment services jobs, Tidal completes a number of automatic monitoring processes.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 2+ years of IBMi monitoring experience.
  • Experience performing backups
  • Experience using ticketing tools such as ServiceNow
  • Strong communication and personal interaction skills.
  • Ability to work in a flexible shift environment (24 x 7)

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $20.77 to $36.88. The salary range for Connecticut / Nevada residents is $22.93 to $40.58. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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