Call Center RN Nurseline - Greensboro NC, St. Louis MO, Nashville TN, Charleston WV or Dadeland FL T

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Optum Health Care Decision Support is 24/7 inbound call center. We have full-time and part-time positions available on all shifts; all schedules include a minimum of 1 weekend day per week. Holidays are required on a rotating basis.

Training is mandatory and regardless of assigned schedule, will take place Monday - Friday for 6 weeks from 8:00 am - 4:30 pm CST.

If you are located in Greensboro NC, Saint Louis MO, Dadeland FL, Nashville TN, or Charleston WV you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • We are an inbound call center open 24/7 including holidays
  • Assesses and triages immediate health concerns
  • Identifies problems or gaps in care offering opportunity for intervention
  • Coordinates services and referrals to health programs
  • Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
  • Supports consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
  • Prepares individuals for physician visits
  • Manages utilization through education
  • Special projects, initiatives, and other job duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Active, unrestricted RN license in the state of residence
  • Ability to obtain compact license and/or additional state licensure as needed
  • 3+ years of experience as a Registered Nurse (any clinical setting)
  • Proficient level of experience with Microsoft Office applications, and solid technical aptitude
  • Ability to work rotating holidays as needed and a minimum of 1 weekend day per week
  • Ability to work Monday-Friday during daytime hours of 8:00 am - 4:30 pm CST for the first 6 weeks for training
  • Live within commutable distance to Greensboro NC, St. Louis MO, Dadeland FL, Nashville TN, or Charleston WV offices
  • Have a designated work space and access to install secure high speed internet via cable/DSL in home

Preferred Qualifications:
  • Experience working with the geriatric population
  • Triage experience
  • Case management experience
  • Customer service experience
  • Experience in a telephonic role
  • Highly organized, self-directed worker with an ability to function in high volume environment
  • Solid verbal and written communication skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Call Center RN, Nurse line, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote, Greensboro, NC, North Carolina, St. Louis, Saint Louis, MO, Missouri, Nashville, TN, Tennessee, Charleston, WV, West Virginia, Dadeland, FL, Florida