Associate Director, Epic Reporting - Nashville, TN

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)

Optum Advisory Services is seeking an Associate Director of Epic Reporting to facilitate the expansion of analytical insights and adoption of data-driven decision-making utilizing Epic reporting tools within client health systems. Reporting to the Director, Analytics Delivery, this role will be responsible for leading the team responsible for liberating data and insights for the entire healthcare delivery system.

Key Activities:
  • Lead the creation of new analytical content, enhancement of existing analytics, and rationalization of ineffective or outdated reporting within the Epic analytical ecosystem
  • Guide the design of the backend data architecture of the Epic reporting structures needed to effectively power dynamic business intelligence
  • Facilitate team collaboration with domain principals and content curators to ensure the appropriate flow of data within Epic needed to power actionable reporting
  • Provide the Epic expertise to inform the design of the data storage and ETL processes needed for analytical insights
  • Lead the development of sophisticated data enrichment processes within Epic and the EDW that server as the single source of truth to expanded insights on base data
  • Partner with the broader analytics team to support data lineage, effective data strategy, and user confidence in the validity, integrity, and actionability of the data
  • Collaborate with leadership of business intelligence architects and domain analysts to maximize the effectiveness of business intelligence tools, dashboards, and other dynamic reporting capabilities
  • Provide guidance and oversight for the user acceptance testing for new or materially modified content
  • Manage access to content to ensure that only appropriate resources are seeing data in appropriate ways
  • Partner with the broader analytical platform team to ensure accuracy and efficiency in aggregation and alignment of foundational data assets needed to power analytics

Primary Responsibilities:
  • Lead a team of Epic analytics delivery experts to drive value for client partners.
  • Lead efforts to create new analytical insights and capabilities related to clinical, financial, operational, and other related areas
  • Acting as a subject matter expert for Epic's enterprise intelligence and analytics suite (e.g. clarity, reporting workbench, radar, slicer dicer, etc.)
  • Create content onboarding and rollout strategies that promote the adoption and utilization of new Epic analytical tools, products, or capabilities
  • Support prioritization efforts of competing business needs considering resource availability in collaboration with Analytics Operations.
  • Creating and promoting Epic based reporting standards that help drive effectiveness of analytics and efficiency in new efforts
  • Implement strategies to ensure that new analytics adhere to data and platform guidelines created in partnership with platform architects, data governance, data engineering, and other relevant teams
  • Creating design standards that expedite the turnaround time to create new analytics
  • Creating standards to retire outdated or unneeded Epic based analytics
  • Ensuring complex analytics adhere to best practices

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's Degree (preferably in information technology, engineering, math, computer science, analytics, or related field)
  • One or more Epic Certifications
  • 7+ years of health system analytics professional experience (e.g., business intelligence, program/product management, healthcare operations, clinical optimization, data science, machine learning, artificial intelligence, and / or healthcare financial modeling)
  • 4+ years of experience with Epic Clarity and/or Caboodle data models
  • 4+ years of experience working with industry standard relational and/or non-relational data storage systems (preferably Microsoft SQL Server)
  • 2+ years of experience with Epic Reporting Workbench and/or Radar
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure complianceFull COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • Advanced degrees or certifications in Technology, Analytics, Information Systems, Data Science or related field
  • Solid working knowledge of healthcare analytics and background in healthcare organizations
  • Solid experience with multiple EPIC modules or components: Caboodle, Clarity, Epic Care Everywhere, Grand Central, Healthy Planet, Prelude, Resolute, Reporting Workbench, Slicer Dicer
  • Depth of experience and proven track record creating and promoting analytics-based decision making within healthcare organizations
  • Experience creating design standards for analytical content
  • Experience building new content within common reporting and business intelligence platforms (e.g. Power BI, Qlik, Tableau, MicroStrategy, Crystal Reports, etc.)
  • Experience leveraging multiple content dissemination techniques to meet user requirements
  • Experience with data migration, ETL tools, and related processes (e.g. SSIS, Informatica, Epic Batch Process, Data Courier, etc.)
  • Experience contributing to cross-functional efforts, with proven success in creating healthcare analytics
  • Experience creating advanced analytical methodologies or algorithms
  • Experience building dynamic analytical capabilities inclusive of reporting, dashboards, extracts, BI tools, analytical web applications and other similar products
  • Ability to support multiple client initiatives or projects
  • Ability to communicate complex concepts verbally and in writing
  • Experience and credibility interacting with analytics and technology leadership
  • Willingness to travel up to 10%

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Associate Director, Epic Reporting, Nashville, TN, Tennessee