Senior Manager, SMB Direct Sales, OBSR ( VIRTUAL OPTION)

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for developing and driving a world class business to business telemarketing organization to achieve and exceed sales growth targets. Develop, communicate and drive the implementation of plans and strategies for increasing revenue, while meeting compliance regulations. . Lead and develop direct reports. Serve as a subject matter expert and provide guidance to employees as required. Create and implement processes and procedures to drive department efficiencies. Develop and meet financial and operational objectives.
Job Description

Core Responsibilities
  • Manage and lead a team that acquire new business customers for Comcast's Internet, Voice and Video service(s).
  • Develop, motivate and coach staff to ensure they meet and exceed sales quotas.
  • Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business.
  • Ensure CRM software is accurate and up to date on daily basis.
  • Establish, implement and communicate Outbound Sales best practices. Educate leadership team and staff on compliance initiatives.
  • Oversee and monitor Agent interaction with customers to ensure sales, quality and compliance goals are met or exceeded.
  • Monitor employee performance; counsel and advise employees to ensure compatibility, maximum effectiveness and continued growth on a constant basis. Address personnel issues/performance issues in accordance with Company Policy.
  • Manage and promote on-going supervisor and agent training and development to achieve Department and Company success.
  • Prepare, analyze and maintain records of individual, as well as group, sales and performance activities relative to business goals and objectives. Ensure accurate forecasts of annual, quarterly and monthly revenue and unit metrics through experience with processing and analyzing trends and data.
  • Engage in active feedback sessions to coach and motivate the team to ensure continuous improvement of sales efforts and program productivity.
  • Utilize effective communication tools and ensure timely updates to all sales employees regarding any changes to products, pricing, or campaigns.
  • Possess and maintain expertise on Company products, industry information and competitive landscape.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • IMPORTANT SKILLS:
  • Positive people Leader
  • Excellent Communications Skills
  • Strategic Initiative
  • Leads the people to success
  • Metric Driven and Understanding of Metrics
  • Takes ownership
  • Results Driven
  • Understanding of the Sales Process ( large volume sales)
  • Proven Track record and understanding NPS scores.
  • Experienced working within a diverse team
  • Strong organizational skills
  • Emotional Intelligence
  • Inbound/outbound sales experience for companies with high customer volume
  • Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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