Operations Engineer 3

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for participating in data center projects related to deployments, decommission, and migrations of data center network, server, storage, backup, and security devices. Support of company data center operations, new product implementations, assisting with existing products and services, and the overall upkeep, auditing, and maintenance of designated areas of data center engineering. Performs Tier 1 event correlation and identifies probable root cause; provides trouble isolation, advanced troubleshooting, and break/fix activities. Provides review of projects and works directly with vendors, suppliers, project managers, critical facilities, and cross functional team leaders.

Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
Job Description

The shift for this role will be Monday through Thursday 9am to 8 PM CST.

Core Data Center Responsibilities
  • Tier one support for break fix
  • Auditing of environment daily and monthly
  • The overall rack, stack, power & cabling of equipment within the Data Center.
  • Interfacing with vendors to install, maintain, troubleshoot and decom related equipment.
  • Maintain and troubleshoot Data Center cabling infrastructure and day to day capacity requirements.
  • Streamlining Methods and Procedure for day-to-day operational effectiveness.
  • Manage Data Center cable running lists, and records of deployed equipment.
  • Inventory management of copper, fiber, and power cord with little to no guidance.
  • Data Center FE escorts and ensures security procedure compliance.
  • Available 24/7 via phone
  • Update and management of CMDB data base
  • Owns and resolves complex issues independently and works well with cross functional teams
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Additional Specific Responsibilities:
  • Serves as an onsite Data Center Operations Engineer and collaborates with others to deploy effectively & efficiently, audit, decommission, migrate, and provide a 24x5 onsite technical hands-on break fix support. Provides rotational on call support on weekends.
  • Assists in team workload, including change control, resolution of stake holder issues, resources, schedules, and timelines to ensure that implementation is on track for overall project success and reporting.
  • Day to day facilitation of deployment methodology and standards.
  • Provides escalation to layer one leadership, technical assistance, and operational support.
  • Maintains, and oversees MOPS for installations and maintenance of critical facilities and structured cable plant.
  • Functions as resource to support BAU, POR, Network Builds, Migrations, Hardware maintenance, and hands-on / break fix in accordance with SLA's
  • Placing devices in cabinets using on KW availability, physical space, cooling, port availability, structured cable plant and application device requirements.
  • Full life cycle of install & decom processes of rack mountable equipment (severs, switches, storage, firewalls, load balancers, and other network devices) in a NDC and RDC environment.
  • Follow design specifications and works directly with vendor(s) on infrastructure and staff.
  • Oversees cabling installation and quality control of deployments and decommissions


Qualifications:
  • 5 plus years of experience in deployment and installation of switches, routers and servers
  • 5 plus years of experience in High-Speed Data, Voice, IP and Data Networking.
  • Knowledge of aspects of power generation and power distribution including facility and cabinet based PDU's, ATS's, and UPS's.
  • Diverse knowledge of Power & HVAC data center dynamics.
  • Experience to effectively plan project installations and forecast infrastructure growth - including deployment accuracy, ordering supplies, maintaining inventory control, and documenting processes.
  • Basic knowledge of all current types of networking and server hardware.

Demonstrated success in the following core competencies:
  • Ability and willingness to adapt and accept change with strong decision-making skills to complete project successfully.
  • Strong team working skills; Develop and maintain excellent self-leadership skills including proactive, customer service oriented working relationships with all appropriate levels inside and outside the company.
  • Personal qualities to include integrity, respect for others, personal responsibility, and a passion to approach all aspects of the job with enthusiasm.

Skills Required:
  • Knowledge of Infrastructure planning and vendor management
  • Solid technical skills relative to HSD and Voice network engineering, planning and management including experience with IP routers, switches and CMTS equipment
  • Understanding of the IP protocol suite (e.g., ARP, IP, TCP, DNS, SNMP)
  • Knowledge of server administration (i.e., Unix, Linux and Windows platforms)
  • Strong understanding of AC/DC power configurations and HVAC related thermal architecture
  • Data Center planning and engineering
  • Solid abilities using Microsoft Office
  • Proven analytical skills
  • Excellent written and oral communication skill
  • Must be able to lift at least 30lb, bend, squat, and kneel

Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Associate's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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