Customer Support Technician

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Who Are We?
WASTE CONNECTIONS, Inc. (NYSE:WCN) - We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services. Motivated, autonomous and entrepreneurial leaders thrive in our environment.

Why you need to join us!
CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.
INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
RESPECT: We show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve.

We have an immediate opening for an IS Customer Support Specialist supporting our Corporate Office in The Woodlands, Texas. This position will be internal-client service focused and we are looking for a person whose passion for excellence will contribute to process and people efficiencies that help make Waste Connections a great place to work.

PRIMARY RESPONSIBILTIES:
  • Establish baseline configuration of workstations and connectivity software that allows internal customers to effectively do their jobs in the Region.
  • Install, configure and support desktop hardware and software applications.
  • Work with Data and Telecom service providers on improvements and situational issues.
  • Work with Data and Telecom service providers on improvements and situational issues.
  • Provide Level 1 support for workstations, including handling after hour's calls as assigned.
  • Develop and implement processes to effectively deploy, change and move workstations and workstation software.
  • Follow established procedures for monitoring of systems and problem management.
  • Work as a member of various Project Teams.
  • Provide system documentation and training for PC Technicians and Help Desk associates.
  • Assume additional responsibilities as required.


Preferred Qualifications:
  • Bachelor's Degree in Computer Science or related field highly preferred
  • 3-5 years of Network Administration with customer service interaction
  • Experience working with Microsoft OS and Office Applications.
  • Independent worker with the ability to manage multiple projects simultaneously.
  • Experience supporting report sites including hardware and wiring


Apply today and Connect with Your Future - www.wasteconnections.com .

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement, and relocation assistance.
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minorities/Female/Disabled/Veterans)
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