Business Process Analyst - Telecommute

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM

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Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Our experienced technology professionals offer deep technical experience in their area of focus and are committed to delivering efficient and effective solutions to our Clients. By combining our technical capabilities with our industry experiences, we create unmatched market offerings to solve our clients' business issues. Additionally, we have long-term partnerships with many of the world's leading technology companies, allowing us to understand solution alternatives and recommend and support the most appropriate solution for our clients. By leveraging these elements, we are able to help our clients convert leading edge ideas into tangible results.

We are seeking a motivated individual to join our team as a Business Process Consultant.

The Business Process Analyst is directly responsible for data research, analysis and trending for multiple Patient Access projects of moderate to medium complexity. The Analyst works with Project Managers, Team Leads, Subject Matter Experts and key Stakeholders. The incumbent will assist by performing the following tasks:
  • Analyze, review, forecast, and trend complex data
  • Present analysis and interpretation for operational and business review and planning
  • Support short and long term operational/strategic business activities through analysis
  • Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
  • Communicate analysis including trends and opportunities to the business


You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
  • Serves as the key data contact for assigned Workstreams / Initiatives / Key Performance Indicators (KPI's), reviewing the Discovery Documentation (i.e., data request) with the key stakeholder(s), fielding questions regarding the request data and posing any necessary questions back to the stakeholder(s) in order to validate the integrity of the data
  • Demonstrates ability to analyze large volumes of data in order to produce useable results to meet evaluation objectives. Analysis may include the documentation of financial and operational opportunities, as well as opportunities to improve the patient experience and associate engagement
    Successfully and seamlessly collaborates with other functional units (Single Business Office (SBO), Client, Transformation, Finance, Human Capital, Technology and Risk/Compliance) to ensure timely planning, design/build and deployment of new processes and technologies, as well as ensures timely documentation and cataloging of final documents
  • Develops key documentation, including but not limited to: Process Mapping/Workflows, Charters, Workplans, Risk/Issue/Action Inventory, Project Team Agendas/Minutes, etc.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's Degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field or equivalent experience in a related field
  • 2+ years in healthcare revenue cycle management


Preferred Qualifications:
  • 2+ years of reporting experience including report design and delivery, performing data mining activities
  • Excellent analytical and quantitative skills
  • Excellent organizational skills
  • High sense of responsibility and accountability; takes ownership and initiative
  • Results-oriented with an eye toward the end-goal and business results as the objective of our projects
  • Ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly
  • Solid communication capability
  • Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance


UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary/hourly range for Colorado residents is $64,800 to $116,000. The salary/hourly range for Connecticut/Nevada residents is $71,400 to $127,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

For more information on our Internal Job Posting Policy, click here.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Process Engineering, LEAN, Six Sigma, Business Process, Business Process Consultant, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote

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