PROGRAM MANAGER - Hospitality Services & Sustainability Program Office

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Program Manager of Hospitality Services and Sustainability Program Office leads a variety of functional and cross-functional improvement programs and projects for seven (7) operating departments. Responsible for defining program/project objective, scope, and implementation plan. Works collaboratively with operational leaders during planning, development, and successful project execution. Develops and tracks success of programs and projects based on key performance indicators.

Leads the development of marketing and communication assets for internal and external publication. Tasks may include development of presentations, newsletters, digital or printed content aligned with business objectives.

Maintains high level timelines and manages expectation of key internal and external stakeholders.

Stanford Health Care

What you will do
  • Provides program leadership for assigned functional and cross-functional program improvement efforts.
  • Manages, assesses, and documents program improvement efforts and scope using standard A3 template.
  • Defines project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders.
  • Implements quality control measures to ensure project and participant compliance with department, hospital and University policies, and government codes and regulations.
  • Coordinates and participates in staff training and competency assessments for program equipment, supplies, and techniques. Develops unit programs, roles/responsibilities, and program algorithms as appropriate.
  • In conjunction with other departments/contacts, reviews reports related to participant performance, and provides additional coaching and/or training, as needed.
  • Tracks advances in equipment technology, makes recommendations for additional or replacement equipment; coordinates equipment trials.
  • Conducts rounds to all patient care areas for consultation, coaching, promotion of program goals and a safe environment. Coordinates training and implementation of program strategies.
  • Works with program champions, vendors associated with the program and related hospital departments to develop and distribute publicity materials for program.
  • Works collaboratively with organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, Security Services and other departments to ensure the consistent application of program practices across all groups.
  • Serves as a member of program committee, and reports results to Senior Leadership, following appropriate communication channels, and attends unit-based meetings to address program issues.
  • In conjunction with relevant hospital departments, maintains data related to program implementation and injuries, including injury expense reduction. Maintains quarterly dashboard of outcome/process metrics.
  • Coordinates all interdisciplinary communication efforts regarding program, including paper forms and patient handouts.
  • Manages program design and structure to align with organizations' key initiatives and projects within the assigned group, develops strategic input for the Director regarding business objectives of clients for both current and future projects.
  • Partners with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team.
  • Coaches and mentor's department staff through change processes and cycles of continuous improvement.
  • Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows.
  • Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines.

Education Qualifications
  • Bachelor's degree in work-related discipline/field from an accredited college or university.

Experience Qualifications
  • Two (2) to three (3) years of progressively responsible and directly related work experience.

Required Knowledge, Skills and Abilities
  • Demonstrated ability to act as a thought leader and operational expert for assigned areas.
  • Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising.
  • Demonstrated experience developing effective written communications, reports and summaries.
  • Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
  • Ability to plan, organize, motivate, mentor, direct and evaluate the work of others.
  • Ability to influence others.
  • Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.
  • Knowledge of Lean, JIT, Six Sigma and/or Agile/Scrum techniques.
  • Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project and Outlook.
  • Knowledge of principles of business and management strategic planning, leadership development, and education techniques.

Licenses and Certifications
  • PMP - Project Mgmt Professional preferred

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:
  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination


Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.