Cybersecurity Specialist, Customer Success

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments - when a hurricane lands or when a fire breaks out. And in everyday moments - when a package arrives just in time for the holiday or when a child doesn't miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

From the largest Fortune 500 companies to the smallest, most innovative start-ups, we help organizations of all sizes navigate a constantly changing security and compliance landscape. We discover - and shut down - advanced cyber attacks. We keep watch over networks 24 hours a day, 7 days a week 365 days a year. And we help commercial organizations efficiently adapt to demanding security compliance requirements.

Job Description

As a Cybersecurity Specialist for our Customer Success team, you will be responsible for the post-sale customer journey. You will provide guidance to customers from onboarding through implementation into deep product adoption, ultimately yielding higher retention and increased account expansion opportunities. You will be responsible for account health, customer satisfaction, and product value realization.

You will serve as the strategic cybersecurity advisor for the customer, helping to drive value from current services and as needed, advising on additional or alternate services that align with the customer's objectives. You will also handle support tickets, troubleshooting, monitoring of security events and provide technical cybersecurity guidance while delighting our customers with a best in class experience. You must be a fast learner and be naturally curious and able to dig deeper to find solutions.
  • Hands-on experience with networking and operating systems
  • Familiarity with security frameworks such as NIST
  • Familiarity with compliance frameworks
  • Excellent communication skills both verbal and written
  • Strong interpersonal skills and the ability to establish close relationships
  • Ability to manage multiple projects and customer accounts simultaneously
  • Team player that is able to cultivate strong partnerships with Sales, Product Management, Engineering and Operations
  • Ability to analyze issues in real time (think on your feet)


Basic Requirements

  • Bachelor's degree in information security, related field, or related experience
  • 1-3 years' experience with SIEM, antivirus, endpoint detection and response, IDS, IPS and other security technologies


Vaccine Requirement

As an employer of 100 or more employees, Motorola Solutions has implemented a policy requiring all U.S. employees reporting to a workplace (anywhere you are performing services on behalf of Motorola Solutions) where other people are present (including coworkers and customers) be fully vaccinated against COVID-19 by February 9, 2022. Any employees not fully vaccinated by this date will be required to participate in periodic COVID-19 testing.

If you are unable to be fully vaccinated, you may apply for a reasonable accommodation based on a qualified medical condition or religious belief. Any offer of employment will be contingent on candidate's ability to demonstrate proof of vaccination (unless approved for a reasonable accommodation based on a qualified medical condition or religious belief) or willingness to participate in periodic COVID-19 testing.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S.Benefitsinclude:
  • Incentive Bonus Plans
  • Medical, Dental, VisionbenefitseffectiveDay 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Location

San Antonio, TX
Schaumburg, IL