Pharmacy Technician - Operations - Albuquerque, MN

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Responsible for providing integrated support under the supervision of a pharmacist to Optum clinicians and patients by managing refill requests and prior authorizations, conducting therapeutic drug conversions and supporting pharmacy wellness programs.

Primary Responsibilities:
  • Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Works as a member of the Pharmacy Support Center by processing medication refill requests per protocol, facilitating non-protocol refill requests, obtaining prior authorizations and resolving other medication refill related issues or problems
  • Documents pertinent patient information in the electronic medical record
  • Participates in therapeutic drug conversion programs by conducting therapeutic drug conversions per protocol, documenting drug conversions in the electronic medical record, notifying providers of drug conversions and providing patient education regarding these changes
  • Assists with data management and recording results for month-end reports
  • Answering incoming phone calls and directing patient messages
  • Updates job knowledge by participating in educational opportunities and reading professional publications
  • Participates in process improvement initiatives, site staff meetings and departmental meetings
  • Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
  • Adheres to Universal Precautions and safety policies and procedures at all times
  • Performs additional duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Graduate of an accredited pharmacy technician program or equivalent training; NM Board of Pharmacy registration upon date hired
  • Pharmacy Tech Certification
  • Basic knowledge of medical and pharmacy terminology
  • Ability to demonstrate basic knowledge in medication therapeutic categories
  • Ability to identify generic name for brand name drugs and vice versa
  • Ability to demonstrate basic knowledge in understanding indication for medication
  • Knowledge of Windows and MS applications (Word, Excel)
  • Computer literate
  • 1+ year of related experience
  • Certified by Pharmacy Technician Certification Board
  • Can do keyboard activity, telephone use and writing
  • Ability to log on to computer and using keyboard, mouse and email applications
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • 1+ years experience in hospital, ambulatory care, retail, or other healthcare setting
  • Experience in managed care setting
  • Ability to communicate effectively
  • Ability to type 40 wpm
  • Excellent organizational, interpersonal, and decision-making skills
  • Excellent verbal and written communication skills
  • Ability to work in a relatively unsupervised environment with a high degree of accuracy

Physical Requirements:
  • Can carry 10 lbs
  • Can stand up to 3 hours per day
  • Can sit up to 8 hours per day
  • Can walk up to 3 hours per day
  • Can do keyboard activity, telephone use and writing
  • Abiliy to view computer monitor and read newsprint with or without corrective lenses

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Pharmacy Technician, Hospital, Ambulatory care, Pharmacy Tech Certification, Medication Therapeutic, Albuquerque, MN, New Mexi