Investigations Reviews Procedures & Training Manager

As the Investigations Reviews Procedures & Training Manager, you will be an integral part of the team that operates within the US Financial Crime Investigations (FCI) Investigations Control Management (ICM) team in the design and implementation of an effective procedural framework to support the US Financial Crime Investigations teams to deliver a proactive, efficient and effective response to Audit, Assurance and Regulatory reviews; ensure that policies and procedures are regularly reviewed and updated; and supports US FCI in the management of and adherence to the FCI Training Framework. You will establish and maintain effective liaison and communication with colleagues across FCI, FC and Compliance based on established protocol in identifying issues and escalating for further action. Communicate discoveries and issues with internal stake holders and external customers to support successful response to reviews, updating procedures and timely completion of required training.

About Us

Our purpose - Opening up a world of opportunity - explains why we exist. We're here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

You will be responsible for:
  • Delivering efficient and effective SME support on FCI owned deliverables such as responses to Requests For Information and to Audit, Assurance and Regulatory findings.
  • Assisting Line Managers in the oversight and management of the activities under scope, providing input and support to other members of the team.
  • Ensuring adherence to global Compliance processes, principles and approaches.
  • Contribution to the development of a future state for Investigations, in conjunction with the Regional Functional Head.
  • Championing and contributing to change and BAU programmes in Investigations.
  • Ensuring Investigations approach, priorities, objectives and outputs are documented and communicated appropriately
  • Escalating significant control deficiencies in a timely manner.
  • Building strong relationships with all internal stakeholders, adopting a collaborative approach to the execution of tasks with minimum conflict.
  • Supporting FCI management in building and maintaining positive and professional relationships with key external stakeholders.
  • Supporting Investigations management in the communication of matters arising, and emerging trends, from reviews and analysis to executive and senior management in the business, functions and Compliance.
  • Representing Investigations in appropriate forums as required by Regional Head of Investigations and Head of Investigations Control Management. Work closely with Line Manager to provide guidance and support in the management of the team.
  • Supporting the production of high quality deliverables, ensuring that all relevant documents such as Terms of Reference, working papers and final reports, are completed in-line with Investigations guidance.
  • Demonstrating effective teamwork, engagement and collaboration across Compliance and peer groups.
  • Setting the highest standards through your personal behavior and in your interaction with others.
  • Driving a high performance culture across the team through effective leadership, engagement and collaboration.
  • Ensuring effective communication across Compliance, delivering key messages and strategic updates as appropriate.
  • Identifying training and development requirements and propose solutions


  • Working knowledge of Financial Crime Investigations, previous FC Investigations experience desirable.
  • Experience working in a financial services institution, understanding of relevant compliance and risk controls.
  • Experience influencing and motivating staff to perform well and raise standards.
  • Ability to support decisions with sound reasoning.
  • Strong analytical, organizational and delivery skills, resourceful, creative and adept at solving complex issues.
  • Excellent communication, influencing and interpersonal skills with a proven ability to quickly build and maintain effective relationships - functional and geographical.
  • Excellent written skills and attention to detail, experience in writing procedural guides and delivering training.
  • Highly motivated and autonomous with a continuous improvement mind set and ability work under pressure to tight deadlines.
  • Awareness of regulatory and in-house operating environment and potential impact upon the function.
  • (Desirable) Relevant industry Financial Crime-related formal qualification (for example, ICA Diploma).
  • (Desirable) Proven financial crime risk experience.
  • (Desirable) Project/Programme Management experience and qualification
  • Proficiency with personal computers and pertinent mainframe systems, and software packages.

As an HSBC employee, you will have access to tailored professional development opportunities and a competitive pay and benefits package. We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment, and we have a strong dedication to sustainability. Our Employee Resource Groups (ERGs) play a central part in life at HSBC, including the development of our employees and our connection to the communities and customers we serve. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank for the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.