Front Office Supervisor - Toluca Lake Health Center

Responsibilities

In this role, you will be responsible for coordinating the activities of all staff supporting the assigned areas (front office, call center and medical records), and interact with faculty and residents to maximize patient care, resident education and patient satisfaction. In addition, you will perform the full range of administrative and patient care support functions to include assisting in coordinating patient flow throughout the clinic, from registration to discharge. You will work as a member of the clinic team to provide smooth out patient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource to our customers, faculty and staff.
Qualifications

Skill in speaking clearly and distinctly using appropriate vocabulary and grammar, telephone manners to handle heavy phone work with courtesy and tact.
Basic organizational skills to ensure a workable, efficient office including organization schedules, electronic and paper records and files, etc.
Ability to handle confidentiality issues with tact and diplomacy.
Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
Team Building Skills to include prior supervisory lead experience.
Skill in monitoring complex clinician appointment schedules.
Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion.
Ability to triage patient issues to achieve resolution.
Typing ability to prepare forms, manuscripts or correspondence with speed and accuracy.
Skill in operating a microcomputer including word processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system.
Ability to maintain equanimity in the face of resistance, indifference and hostility.
Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments. Ability to accept directions from management and act promptly.
Knowledge of medical terminology.
Working knowledge of medical insurance plans and types of coverage provided.
Bilingual, English-Spanish, preferred.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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