Special Needs Basic Care Coordinator - Telecommute - Twin Cities, MN

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

$5,000 sign-on bonus for external candidates.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You have high standards. So do we. Here at UnitedHealth Group, this includes offering an innovative new standard for care management. It goes beyond counseling services and verified referrals to programs integrated across the entire continuum of care. That means you'll have an opportunity to make an impact on a huge scale - as part of an incredible team culture that's defining the future of behavioral health care.

If you live in the Twin Cities, MN you will have the flexibility to telecommute* as you take on some tough challenges. The hours for this position are Monday through Friday, 8:00 am - 5:00 pm CST.

Primary Responsibilities:
  • Provide telephonic care coordination to members with a mental health disability and on MN Medicaid
  • Complete 1x/year face-to-face meeting for qualified members (Post-COVID)
  • Manage gaps in care for members in both their mental health and medical needs, i.e. readmissions to higher levels of care, annual exams/services, etc.
  • Manage member transitions to and from acute care settings (admissions/discharges)
  • Complete annual Health Risk Assessments and Care Plans for members
  • Coordinate and collaborate care with providers, facilities and supports
  • Make clinically appropriate referrals for members
  • Coordinate and authorizes medically appropriate services for members
  • Answer calls on the Special Needs Basic Care (SNBC) member queue and on the crisis line
  • Schedule and facilitate care conferences with member's providers
  • Work with internal clinical teams for management of members' needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Master's or Doctoral degree in Psychology, Social Work, Counseling, or related field, OR Registered Psychiatric Nurse
  • Independently Licensed (unrestricted and in good standing) in Minnesota: LP, LPC, LICSW, LPCC, LMFT or RN
  • 2+ years of clinical experience in a behavioral health setting
  • Live within commutable distance of the Twin Cities, MN
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • Case Management experience
  • Experience with Substance Use Disorders (SUD)
  • Experience working in a strength base recovery model
  • Experience with motivational interviewing
  • Solid organizational skills
  • Ability to work independently and manage a case load

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Care Coordinator, Case Management, Medicaid, Acute Care, Risk Assessments, Special Needs, Disability, Telecommute, LP, LPC, LICSW, LMFT, RN, MN, Minnesota, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote