Senior Audience Researcher, Audio

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a newsroom that's 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

The Senior Researcher is an important role on the User Insights and Strategy team that manages essential audience research projects for NYT Audio. You will report to NYT Audio's Research Director to manage research projects to shape the future of Audio's growth. You will be part of the larger Audience Insights Group within the New York Times.

You can distinguish valuable insights from general research findings, and present, socialize and activate this data in the most constructive ways for teams. You are also successful at generating enthusiasm and participation from partners in design and product.

Responsibilities:
  • Guide a user-centered design approach for the Audio team, working with designers, product managers, developers and editorial staff
  • Work with project team members to frame-up complex problems and to develop frameworks for solving them, with guidance from the Research Director
  • Recommend and lead the most appropriate methodologies for generating user insights, including participatory design, in-person and remote interviews, ethnographies, user-initiated feedback tools, card-sorting, and usability studies
  • Make the case for research to inform decisions
  • Present findings and research-backed recommendations to colleagues and senior management
  • Manage research projects across multiple Audio teams to meet goals on time and on budget
  • Implement new research methodologies and technologies


Requirements:
  • 2+ years of research and insights experience
  • Familiar with quantitative research methods
  • Excellent written and verbal communication skills
  • Excel in cross-functional team environments


Preferred Qualifications:
  • 4+ years research experience with at least 2+ years of design, product, or user research experience
  • College degree in social science (or relevant field)
  • Experience generating insights about mobile-specific experiences and mobile-first research
  • Experience researching and collaborating on mobile apps and app development
  • Experience working on Audio formats


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The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.