Senior User Researcher

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Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

The Senior Researcher is an important role on the User Insights and Strategy team that manages essential research projects for The New York Times Games. You will report to Games's Research Lead to manage research projects to shape the future of Games's growth. You will be part of the larger Audience Insights Group within the New York Times.

You can distinguish valuable insights from general research findings, and present, socialize and activate this data in the most constructive ways for teams. You are also successful at generating enthusiasm and participation from partners in design, product, and game design.

Responsibilities:
  • Guide a user-centered design approach for the Games team, working with designers, product managers, developers, marketers and editorial staff
  • Work with project team members to frame-up complex problems and to develop frameworks for solving them, with guidance from the Research Lead
  • Recommend and lead the most appropriate methodologies for generating user insights, including participatory design, in-person and remote interviews, ethnographies, user-initiated feedback tools, card-sorting, and usability studies
  • Make the case for research to inform decisions
  • Present findings and research-backed recommendations to colleagues and senior management
  • Manage research projects across multiple Games teams to meet goals on time and on budget
  • Implement new research methodologies and technologies


Requirements:
  • 2+ years of research and insights experience
  • Familiar with quantitative research methods
  • Excellent written and verbal communication skills
  • Excel in cross-functional team environments
  • Interest in digital puzzle games


Preferred Qualifications:
  • 4+ years research experience with at least 2+ years of design, product, or user research experience
  • Experience generating insights for multi-platform experiences as well as mobile-first research
  • Experience researching and collaborating on mobile apps and app development
  • Experience researching digital games or gamified experiences


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The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.