Process Owner Consultant II

Job Location: United States : Delaware : Wilmington

Summary of Position Responsibilities: This position will support the growth of the MetLife Worldwide Benefits suite of products. The successful candidate will assist in the development and implementation of new customer capabilities and enhancements to support process improvement efforts.

Principal Accountabilities of Position :
  • Engage with business partners to gather, analyze and document requirements for enhancements to existing applications and implementation of new tools.
  • Partner with IT team on development of new solutions and process improvements including requirement gathering, development and testing.
  • Support User Acceptance Testing (UAT) process and effectively communicate feedback to Development Team.
  • Support business check out for deployments, providing testing and sign-off.
  • Builds critical relationships with IT, consultants and vendors, internal end users, and business customers.
  • Act as liaison between business teams and IT teams.

Supervisory Responsibilities: None

Competencies/Skills/Experience Required:
  • Strong business acumen with previous exposure to change management and analytical problem solving.
  • Excellent verbal & written communication and presentation skills. Ability to build and maintain strong relationship with stakeholders.
  • MS Office proficiency including Word, Access, PowerPoint, and Excel.
  • BA/BS Degree is preferred.
  • Insurance industry knowledge, group benefits, and worldwide benefits knowledge.
  • Experience with SharePoint preferred.


Candidates should expect US and/or international travel to be no more than 10%

Business Category

US Business

Number of Openings


At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."


MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine's 2021 list of the "World's Most Admired Companies."

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition #: 121541