Manager, Digital Plant Systems & Automation Technical Support(Night Shift)

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At Bristol Myers Squibb, we are inspired by a single vision - transforming patients’ lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

3rd Shift 12 Hr Support (5:00 PM to 5:30 AM)

  • Oversee support team to ensure that they have the needed technical support, guidance, and mentoring.
  • In charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction.
  • Delegating work and assignments on the production floor to the support team members in conjunction with the Automation and IT Managers to warranty the production uptime as required.
  • Recommends improvements to existing processes using state-of-the-art computer technology.
  • Motivating staff and creating a space where they can ask questions and voice their concerns. Provides user training and continuous support to assure proper use of the software applications following established operational procedures and user support during problem solving situations associated with systems implementation.
  • Provides technical support during installation, configuration, integration, troubleshooting, maintenance, qualification, and upgrade for new and existing computerized systems in Manufacturing and Utilities Areas (systems include and not limited to PLCs, HMI, Delta V, Factory Talk, SCADA, DCS/BAS, communication interfaces, networking, servers, printers, report engines, databases, serialization and MES system).
  • Lead Troubleshooting Strategy in complex situations.
  • Ensures the continue operations of all Processes servers and equipments, including programming and ongoing maintenance for Manufacturing and Utilities Areas.
  • Perform changes to applications, hardware or to their corresponding configurations to assure the system works as expected.
  • Provides alternatives and problem-solving initiatives during possible project delays or possible showstoppers.
  • Support the standards or strategy definition for software automation, system integration, minimum requirements for plant automation through analysis and design/re-design of current systems and processes.
  • Provide feedback or modify the IT, automation, and computerized system related procedures such as: Operational, Maintenance, Security, Backup and Restore, and Disaster Recovery to improve the operational support.
  • Contact hardware or software vendors (when applicable) to report or address problems. Coordinate and implement vendor recommendations.
  • Assures reported problems are solved by implementing corrective actions like (but not limited) user retraining, changes to existing SOPs, applying software fixes or hardware fixes, Information Resources colleagues’ recommendations, etc. These activities must comply with current applicable change control procedures.
  • Provides necessary support and guidance to the OT Support Team.
  • Keeping up-to-date with industry trends and developments.

  • BS in electrical, computer, mechanical engineering and or related fields.
  • Five-(5) years of experience in pharmaceutical operations or Manufacturing processes with proven project management skills which four (4) of the five years’ experience, must be in Process automation in pharmaceutical environment with two (2) years’ experience in computerized systems validation.
  • Proficient knowledge of computer system life cycle concepts, change control systems and FDA regulatory requirements, including 21 CFR Part 11.
  • Proven experience issuing and preparing Computerized Functional Requirements and Design Specifications.
  • In-depth knowledge of the science and physics involved in the design, installation, commissioning and validation/qualification of computerized systems and PLCs as applied to pharmaceutical production environment.
  • Broad knowledge of relevant governmental regulations, cGMPs and guidelines pertaining to a biopharmaceutical manufacturing plant.
  • Experience with external and internal regulatory audits (FDA, EMA, Otsuka, Sanofi, etc.).
  • Knowledge of pharmaceutical business processes and equipment.
  • Knowledge of mechanical concepts, electrical controls theory and electronic circuitry.
  • Proven skills in projects management, systems development and implementation of manufacturing, MES Systems, and quality related systems.
  • Ability to manage and operate computer software packages used for data acquisition systems and PLC programming, including (not limited to) Rockwell Automation platform visualization and programming solutions/tools.
  • Knowledge of data historian (including, but not limited to OSI PI-FactoryTalk Historian), Databases (MS SQL) and networking infrastructure and topologies.
  • Able to read, interpret, and understands electrical/mechanical drawings.
  • Ability to review SOPs and work instructions.
  • Flexible and responsible.
  • Significant abilities and aptitude to analyze data detecting inconsistencies, determining relative importance and to solve complex technical situations based on data.
  • Bilingual English/Spanish, both written and verbal are required.
  • Able to interact effectively with people to establish and maintain excellent working relationship with internal and external customer’s at all organizational levels and disciplines in such a way to facilitate the validation/qualification work.
  • Able to plan and prioritize multiple complex activities simultaneously (i.e., installation, integration, commissioning and validations/qualifications, timelines, etc.) by using sound Project Management Skills.
  • Willing to work irregular hours, rotating shifts, and any day of the week, including holidays, when necessary.
  • Self-starter and well organized.
  • Ability to keep work pace and/or meet deadlines.
  • Ability to exercise good judgment.

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.