Medical Director - Puerto Rico

Medical Director - Puerto Rico

Recognized by FORTUNE magazine as one of the "World's Most Admired Companies," Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2020 revenues of around $9.44 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians - and many of the country's leading hospitals and health systems - relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.


· FORTUNE magazine's "World's Most Admired Companies" list for 7 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.

· Fortune magazine's Fortune 500 list

· Forbes® Global 2000

· Forbes®' America's Best Employers List for third consecutive year

· Forbes® 2020 America's Best Employers for Women for second consecutive year

· S&P 500

· Barron's 500

· Member of the Dow Jones® Sustainability World Index

· Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

· Listed in the most recent Newsweek Green Rankings

· Consistently named one of the best places to work in U.S. business journal rankings

· Named a DiversityInc Noteworthy Company for third consecutive year

· Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

· Named Top 23 'Best Places to Work for LGBTQ Equality' in New Jersey

· Named a Best Place to Work for LGBTQ Equality by scoring a perfect 100 on the Human Rights Campaign Foundation's 2021 Corporate Equality Index (CEI) for the fifth consecutive year.

· Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

· Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services

Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests - such as total cholesterol, Pap testing and white blood cell count - to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.


In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics' reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics' long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

· Deliver Innovative Solutions

· Leverage their Unparalleled Access and Distribution Network

· Expand their relationships with large payors and health systems

· Deliver Superior Patient Experiences


Focus on patient safety, quality of patient care, and customer service.


A Medical Director is a board-certified physician who directs the pathology and/or medical laboratory service. This incumbent assumes the professional, scientific, consultative, organizational, administrative, and educational responsibilities for the services provided. Implements and maintains federal, state, and local regulatory standards. As needed, the director delegates technical responsibility or retains consultative services from a physician or doctoral scientist qualified for each discipline offered.

Job Responsibilities

· Provide consultations about Medical significance, Interpretation, and Correlation of Data to contribute toward Patient Care (diagnosis and patient management). Remain current with medical literature sufficient to provide quality patient care. Be a medical resource for discussion with internal/external contacts. Evaluate Business Unit data using relevant tools together with the Business unit Quality Improvement staff for client inquiry, unexpected test/population shifts. Educate/Train the technical staff so they are equipped to discuss with clients and patients.

· Perform anatomic pathology procedures at no more than 25% of the time.

· For those with hospital privileges, serve as an active member of the medical staff. Maintain Quest privileges for procedures performed.

· Interact effectively with accrediting/regulatory agencies, administrative officials, the medical community, the medical device industry, and patients. Be aware of the current, applicable regulations/checklists along with respective interpretations. Develop rapport with clients by phone and/or face-to-face meetings to improve customer satisfaction and convey Quest Diagnostics' Values, Vision and Mission. Build strategic relationships with the Directors of key departments, including but not limited to: Operations, Sales, Legal, Compliance, Client Services, Specimen Processing and Safety.

· Participate in the development and execution of Quality Assurance and Improvement Plans. Evaluate performance with staff and re-define using the external/internal systems/tools available (e.g., blind testing performance, Care360 Reports, Cognos, Datamart, InterLab QC, PBViews, Medical Report Reviews/Audits (internal/external), monthly QA/quality meetings, Positivity Rate Distribution Program (PRDP), Proficiency Testing Performance, Reportable Quality Incidents, Weekly/Monthly QC Review).

· Assure enrollment in Proficiency Testing (PT) programs, and that PT is performed according to CLIA/CAP guidelines and develop alternative assessments where PT are unavailable. Assess failures and near-misses.

· Ensure that appropriate, timely laboratory facility audits occur to ensure optimal quality systems.

· Provide effective and efficient administration of the pathology service including budget planning and control, with responsible financial management.

· In partnership with local leadership set goals, develop, and allocate resources appropriate to the medical environment. Ensure that there are sufficient qualified personnel to meet the needs of the laboratory. Delegate or assign assignment to fully qualified lab personnel.

· Provide educational programs for the medical and laboratory staff and participate in Quest educational programs. Participate in programs within the medical community (e.g., ASCP).

· Research and Development Responsibilities - If appropriate, plan and direct research and development appropriate to the facility. Plan/develop/direct the correct experimental design for problem solving. Become involved with BPT development, testing and validation of a new assay/service.

· Select and monitor reference laboratories for service, analytic quality, and licensure.

· Partner with corporate EH&S and / or Human Resources to ensure a safe laboratory environment in compliance with good practice and applicable laws/regulations. Participate in safety meetings and understand/respond to OSHA reportable incidents. Investigate employee exposure cases with oversight of the final write-up.

· Fulfill the Medical Director, Clinical Consultant and Testing Personnel responsibilities as listed in CLIA '88 (42 C.F.R. §493.1407, 1419 and 1495, respectively) and other responsibilities required by applicable laws/regulations.

· Identify, Create and / or comply and a with all internal policies (i.e., existing/new Standard Operating Procedures and Policies); and assist Quest Diagnostics in meeting all applicable internal policies and federal/state/local laws/rules/regulations concerning health and safety. In partnership with corporate and Quality assess the effectiveness of the safety program.

· For laboratory directors, including contractors, perform and document at least monthly visits to the laboratory for which they hold the CLIA license. All other qualifications, responsibilities, duties, and roles apply.

· Cooperate with other Quest Diagnostics initiatives and programs that may arise periodically.

Key Accountabilities

· Patient Care and Customer Focus - Consult with clients and interpret results in a way that is responsive and adds value for the client. Put the patient first in all aspects of the business, but especially regarding medical quality.

· Professional Collaboration - Promote teamwork across the laboratory staff in the Business Unit/Division in cooperation with local leadership. Demonstrate the ability to make sound medical decisions with others and encourage learning through the collaborative process.

· Community Presence and External Relationships - Bring value to Quest Diagnostics through actions, competence, demeanor, relationships, and communications. Leverage local and community involvement as a source of competitive advantage by proactively engaging with clients, partnering with Sales to market Quest Diagnostics' value proposition growth, and maintaining active involvement in one or more of the following: professional membership (ideally in a leadership capacity), publication, medical advocacy and public speaking.

· Effective Leadership- Contribute to the business by ensuring the success of others through developing, motivating, and coaching direct and indirect reports. Serve as an active member of the business unit leadership team.

Supervision Exercised

· Typically supervises other physicians (e.g., Pathologists) and may supervise other laboratory personnel.

· Administrative functions may be delegated in writing to qualified laboratory managers and supervisors.


· Medical Degree, or equivalent, plus an active, unrestricted license for the state of operation.

· Active, unrestricted medical licensure minimally for the states covered by the laboratory.

Work Experience

· Minimum 5 years in inpatient/outpatient clinical setting

· Board Certification in a specialty or subspecialty area pertinent to position

· Successful Credentialing and Privileging

· Previous experience in personnel management


Decision Quality, Functional/Technical Skills, Technical Learning, Strategic Agility, Presentation Skills, Peer Relationships and Professionalism.

To Apply

Please Log In or Register to Upload a Resume and complete the online Application by visiting, clicking "Job Search" and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.

Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Kristyn Stuiso

Senior Talent Acquisition Partner - Physician and Executive Recruitment

Quest Diagnostics, Inc.


Ref # req64899