LVN Case Manager WellMed at South San San Antonio TX

Careers at UnitedHealth Group

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Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

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The Nurse Case Manager I (NCM) is responsible for patient case management for longitudinal engagement, coordination for discharge planning, transition of care needs and outpatient patient management through the care continuum. The Nurse Care Manager will determine medical appropriateness of outpatient services following evaluation of medical guidelines and benefit determination. The Nurse Case Manager will coordinate or provide appropriate levels of care under the direct supervision of an RN or MD. Function is responsible for clinical operations and medical management activities across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating). This includes case management, coordination of care, and medical management consulting. Function may also be responsible for providing health education, coaching and treatment decision support for patients. This role acts as a support to team members, coaching, guiding and providing feedback as necessary. The Nurse Case Manager will act as an advocate for patients and their families guide them through the health care system for transition planning and longitudinal care. The Nurse Case Manager will work in partnership with an assigned Care Advocate and Social Worker.

Primary Responsibilities:
  • Engage patient, family, and caregivers telephonically to assure that a well-coordinated action plan is established and continually assess health status
  • Provide member education to assist with self-management goals; disease management or acute condition and provide indicated contingency plan
  • Identify patient needs, close health care gaps, develop action plan and prioritize goals
  • With oversight of RN and/or MD, utilizing evidence-based practice, develop interventions while considering member barriers independently
  • Provide patients with "welcome home" calls to ensure that discharged patients' receive the necessary services and resources according to transition plan
  • In partnership with care team triad, make referrals to community sources and programs identified for patients
  • Utilize motivational interviewing techniques to understand cause and effect, gather or review health history for clinical symptoms, and determine health literacy
  • Manage assessments regarding patient treatment plans and establish collaborative relationships with physician advisors, clients, patients, and providers
  • Collaborate effectively with Interdisciplinary Care Team (IDCT) to establish an individualized transition plan and/or action plan for patients
  • Independently confer with UM Medical Directors and/or Market Medical Directors on a regular basis regarding inpatient cases and participates in departmental huddles
  • Demonstrate knowledge of utilization management processes and current standards of care as a foundation for utilization review and transition planning activities
  • Maintain in-depth knowledge of all company products and services as well as customer issues and needs through ongoing training and self-directed research
  • Manage assigned caseload in an efficient and effective manner utilizing time management skills
  • Enter timely and accurate documentation into designated care management applications to comply with documentation requirements and achieve audit scores of 95% or better on a monthly basis
  • Maintain current licensure to work in state of employment and maintain hospital credentialing as indicated
  • Perform all other related duties as assigned


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Current, unrestricted LPN/LVN license required, specific to the state of employment
  • 2+ years of managed care and/or case management experience
  • 2+ years of clinical experience
  • Experience of utilization of excellent verbal and written skills
  • Knowledge of managed care, medical terminology, referral process, claims and ICD-10 codes
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance


Preferred Qualifications:
  • Case Management certification
  • Skills in planning, organizing, conflict resolution, negotiation, and interpersonal skills to work with autonomy in meeting case management goals and initiatives
  • Knowledge of utilization management and/or insurance review processes as well as current standards of care, a solid knowledge of health care delivery systems and the ability to interact with medical directors, physician advisors, clinicians, and support staff
  • Ability to work independently in accomplishing assignments, program goals and objectives
  • Proficient computer skills in Microsoft applications and Microsoft Excel


To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: LVN, LPN, Case Manager, Geriatrics , San Antonio, TX, Texas

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