Manager, Sales Operations

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Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

The Manager, Sales Operations will serve as a key partner to Sales and the Sales Leadership team. This person will manage a team of Client Coordinators, one of the most important partner teams to the HOIs and Sellers. To create a best in class team the Manager, Sales Operations will develop ongoing training programs for the client coordinators to support their development and ensure high performance standards.

This person will also provide oversight for lead/prospecting management, as well as manage our Classified and Recruitment advertising working with both our external partners and clients/agencies who use our portal. This role reports to the VP, Sales Operations. Responsibilities include:

  • Effectively manage resourcing of coordinators across the US sales team, leading seamless distribution of work and support to various teams, with recalibration as needed.
  • Resource Client Coordinator support to the Sales Ops team including assisting with the Advertising Acceptability guidelines, forecasting, and advertising prospecting and lead development.
  • Ensure compliance with company procedures and processes as manager such as time and attendance policies, as well as performance enablement processes.
  • Support development and management of a client coordinator training program, in partnership with key stakeholders.
  • Support internal sales team trainings and advertising department wide trainings requiring sales engagement
  • Serve as a key stakeholder in promoting Salesforce compliance working in partnership Sales Operations Leaders to ensure guidelines and policies are followed.
  • Contribute to the identification and implementations of new opportunities for Salesforce.
  • Educate Client Coordinators on other reporting systems such as Business Objects and Adpoint, with the expectation that the Coordinators will be able to pull reports and understand the context of reports and systems.
  • Manage processes around our General Classified and Recruitment business in conjunction with VP of SOPs.
  • Work with external vendors on our classified and recruitment business
  • Manage relationships with display, classified, and immigration-related ad agencies
  • Refine and communicate the Business Rules and sales policies with regard to account assignments, with oversight from VP SOps
  • Effectively manage investigation and assignment of the daily ad prospect inquiries from the media kit, ad inquiries, COF, MSP, and other sources.
  • Determine account and category assignment utilizing Business Rules in conjunction with VP SOPs.

  • 5 years of sales operations experience and 2+ years in management
  • BS/BA degree or equivalent work experience
  • Proficiency in Microsoft office and Google applications
  • Familiarity with sales and data management tools such as SalesForce a plus
  • A keen interest in the advertising sales operations
  • Motivated self- starter possessing excellent communication and organization skills
  • Excellent relationship-building skills and the ability to work effectively in a team environment


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.