Support Administrator (Security) - San Antonio, TX

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Security Administrator, U.S. Security Operations, is a member of UnitedHealth Group's (UHG) U.S. Security Operations team. The U.S. Security Operations team delivers security solutions across UHG, UnitedHealthcare (UHC), and Optum businesses in the U.S region. The team leverages a strategic approach to threat management, security technology, and guard services, providing consistent, scalable solutions that meet Corporate Security standards and the needs of the business.

The Security Administrator supports delivery of security solutions to assigned business segments. This role is regionally based in the U.S. and reports to the Regional Security Manager, U.S. Security Operations.

Qualified candidates need to have experience within facility or security operations and maintenance. Candidates also need to have demonstrated experience collaborating with cross-functional teams to effectively plan for and implement physical security enhancements. The candidate will need to build and maintain strong internal relationships to include Real Estate, Health & Safety, and local site-based staff.

Primary Responsibilities:
  • Support the delivery of security solutions that meet the needs of the business through engagement with Corporate Security program leads and subject matter experts.
  • Provide direct support to assigned business segment, to include:
    • Administrative functions to support assigned business segment security operations needs:
      • Intrusion alarm permit processing and management
      • Invoice management for miscellaneous reoccurring expenses
    • Coordinating security service tickets and completion of requests in required timeframe.
    • Liaison with site-based staff to provide service and system admin request status.
    • Complete access badge modification:
      • Terms
      • New hires
      • Modifications
      • New location access badge distribution/assignment
    • Elevate service issues to management as necessary.
    • Follow all policies and procedures and contributes to policy/procedure updates when requested.
  • Performs all other related duties as assigned.
  • Effectively drive change and positive improvements.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications
  • High School Diploma or GED or above
  • 2+ years of experience in customer service
  • 1+ year of experience in facility or security operations and maintenance.
  • Experience working to problem solve and collaborate with cross-functional teams.
  • Strong interpersonal and communication skills.
  • Ability to prioritize and organize various work orders.
  • Able and willing to work irregular work hours on occasion.
  • Proficient with Microsoft Office applications.
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Preferred Qualifications
  • Experience with service coordination for burglar alarm, electronic access control, or physical lock systems
  • Experience in Smartsheets applications

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 6 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Security Support Technician, Scheduler, Security Support Coordinator, San Antonio, TX, Texas, RPO