Services Engineer- Remote

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RICOH is an information management and digital services company connecting technology, processes, and people. Everyday our employees solve problems for companies large and small, optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems and technology to make data accessible to people faster and with more insight than ever before.

The role provides guidance to Ricoh's Strategic & Enterprise Named Customers. The role requires a highly knowledgeable subject matter expert (SME) with strong business and technology savvy. The Services Engineer is a domain specialist focused on identifying client opportunities where we can provide targeted services, within Ricoh Premium Offerings. Partners with customers to develop strategy, plans, and budgets to leverage relevant and practical services and technology to meet their business needs and requirements. These domain-focused SMEs are specifically responsible for serving their C level clients with total subject matter expertise in their assigned technical or business domain. This includes external representation of a body of knowledge through trade and industry-focused publications, events, blogs, etc. to demonstrate domain expertise. In addition to adding value to the customer experience, expanding revenue and profitability in the customer base is an important objective. This individual will operate within a team selling environment working with the sales professional, consultants and other Ricoh specialists, providing a unified voice to the client. The role is also tasked with establishing, managing and maintaining C-level client relationships for Ricoh that may or may not exist, within the current team selling environment.

JOB DUTIES AND RESPONSIBLITIES
  • Technical Domain Expertise --practical/direct expertise in one of our 8 Areas of Expertise:
  • Preference will be to individuals that have a deep based technical or business expertise and are also deep in one or more specific industries like insurance, healthcare, banking & financial services, retail, manufacturing, energy, life sciences, etc.
  • Possesses excellent oral communication skills; speaks clearly and persuasively in positive or negative situations.
  • Possesses ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Possesses ability to interpret variety of instructions furnished in written/oral/diagram/schedule form.
  • Ability to read and comprehend written technical information.
  • Self-starter with excellent time management and organizational skills and requiring minimal direct supervision; is dependable, enthusiastic, entrepreneurial and self-motivated.
  • Possesses ability to work in fast paced and changing environment. Possesses excellent telephone skills in order to articulate a message via conference call.
  • Understands business implications of decisions; aligns work with strategic goals, is cost conscious. Exhibits sound and accurate judgment; supports and explains reasoning for decisions.
  • Team player who puts the effectiveness of the team and success of the company above all.
  • Effective strategist with experience researching and examining industry data, trends, issues, etc.; with an ability to interpret and analyze information and share best practices and advice with c-level executives.
  • Develops a strong rapport with senior leaders in multiple client environments.
  • This role will require strong subject matter expertise in a defined domain and will not function as a generalist. Collaborates across multiple function areas and departments within Ricoh in order to support the full breadth of Ricoh's (inclusive of mindSHIFT's) Premium services offerings.
  • Applies a consultative approach with decision makers and stakeholders.
  • Coordinate, facilitate and consult with various departments on information systems, communications, document capture and distribution technologies and other initiatives.


QUALIFICATIONS
  • This position requires a minimum of a bachelor's degree in a related field, with an advanced degree preferred; 5- 10 years' related experience in business and technology; or an equivalent combination of education and/or experience.
  • Must have a minimum 5 years direct experience in at least 1 or more of the key domains including: organizational change management, business process management, shared services/capture center of excellence, supply chain & distribution, analytics & business intelligence, governance, risk, regulatory compliance, enterprise content management, application development, IT Projects & Services, advanced computing (including virtualization and/or mainframe/legacy), datacenter & cloud services, workstyle innovation and advanced mobility, or information data management, information sciences, information migration.
  • Must have strong presentation and deliverable skills.
  • Must be experienced in setting goals by defining and prioritizing specific and realistic objectives.
  • Must understand the buying cycles and methodologies associated with Strategic customers and be able to accurately forecast revenue and define solutions that deliver profitability.
  • Strong, proven experience exhibiting business analysis skills, project management skills, executive skills, technical skills, and a deep understanding of industry trends is required.
  • Expertise in researching industries, technologies, and customers to ensure the appropriate level of intelligence during sales engagements.
  • This position requires 75% plus travel.

KNOWLEDGE, SKILLS, AND ABILITIES
  • Must possess a high degree of expertise and knowledge related to one or more of the following business or technology domains:
  • Business Domain Expertise -- Specific, practical/direct expertise in one or more key business domains including: organizational change management, business process management, shared services/capture center of excellence, supply chain & warehousing, analytics & business intelligence, governance, risk, regulatory compliance.

And/Or
  • Technical Domain Expertise -- Specific, practical/direct expertise in one or more key technical domains including: enterprise content management, application development, IT Projects & Services, advanced computing (including virtualization and/or mainframe/legacy), datacenter & cloud services, workstyle innovation and advanced mobility, or information data management, information sciences, information migration.
  • Preference will be to individuals that have a deep based technical or business expertise and are also deep in one or more specific industries including insurance, healthcare, banking & financial services, retail, manufacturing, energy, or life sciences.
  • Possesses excellent oral communication skills; speaks clearly and persuasively in positive or negative situations. Possesses ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Possesses ability to interpret variety of instructions furnished in written/oral/diagram/schedule form.
  • Ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications.
  • Self-starter with excellent time management and organizational skills and requiring minimal direct supervision; is dependable, enthusiastic, entrepreneurial and self-motivated.
  • Possesses ability to work in fast paced and changing environment. Possesses excellent telephone skills in leading users to solutions.
  • Understands business implications of decisions; aligns work with strategic goals, is cost conscious. Exhibits sound and accurate judgment; supports and explains reasoning for decisions. Team player who puts the effectiveness of the team and success of the company above all. Effective strategist with experience researching and examining industry data, trends, issues, etc.; with an ability to interpret and analyze information and share best practices and advice with c-level executives.




"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants, including those who may have arrest and conviction records."

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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