QA Analyst, Email Operations

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a newsroom that's 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

Your Team:

You will be joining our growing email, quality assurance and landing page department; an evolving team of specialists in their respective fields. We're held to a high standard of operational excellence which we strive to meet by building a collaborative and supportive team environment - always looking for ways to work smarter. We hold to a spirit of open and constructive communication and are excited by new ideas.

About the Role

We are looking for a marketing professional to QA campaigns to ensure quality and help us to improve our current practices. The QA team is the last step before an asset makes it to market, playing a key role in maintaining our brand reputation and customer experience. You have had experience testing simple assets to following complex testing designs for a variety of marketing assets. The most successful candidate will be a champion for the QA process and help us harden and evolve the way we work. You will report to the QA Manager and join a small but growing team of QA professionals in our Marketing Department.

  • Be responsible for the end-to-end QA of multiple types of assets including email, landing pages, social media assets, banners, display ads
  • Review and alert team to any potential issues in the reviewed asset, raising up issues
  • Maintain accurate and up-to-date QA checklist for Email Operations team, for both automated and batch-and-blast emails.
  • Validate email templates, to make sure links are clicked, in-market asset is as expected and help us improve the tooling used for QA
  • Track and submit defects for resolution and identify areas of opportunity that require solves to prevent recurring issues
  • Manage daily/weekly progress reporting and defect resolution tracking. Report out on overall Q/A process, findings, insights to understand trends in performance

Basic Qualifications:
  • Comprehensive knowledge of software testing methodologies and techniques
  • 2-3 years of manual QA experience
  • Knowledge of HTML, CSS and email best practices
  • Strong organizational, and ability to work with cross-functional teams
  • Past experience with analytics work and a solid understanding of KPIs

Nice to have:
  • Hands-on experience executing emails with Oracle Responsys, Ecommerce experience particularly
  • Moderate fluency in HTML , Freemarker, Python or React
  • Moderate to advanced experience with Project Management tools such as JIRA,
  • Basic BiqQuery SQL experience and familiarity with queries
  • Experience in multi-platform testing (desktop, mobile)
  • Experience testing banners/social media assets


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.