Healthcare Segment Manager

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Job Description

The Product Manager II is responsible for the continuous improvement and end to end management of assigned Company products, services and programs including features, benefits and characteristics that meet customer needs and are priced to meet the Company profit and loss objectives.

Job Requirements

Serves as an expert providing a foundation of knowledge to guide decisions throughout the product definition and launch
Determines effective ways to deliver a complete solution to an identified product problem and looks for ways to fill gaps
Performs objective analysis of potential market opportunities and articulates learning's to quantify the risk, including a financial model
Designs, maintains and enhances the Company's existing and new product line pricing structures, strategies and tactics to meet changing environment, customer preference and revenue targets
Ensures prices and programs comply with Company pricing strategy and constantly monitor profitability and key drivers taking action as necessary to improve results
Develops analytical processes and evaluates pricing data on a daily basis
Implements pricing processes for modeling, volume forecasting and measurement to identify key performance indicators; Develops tools and models that would allow testing of price elasticity.; Works with Research and Risk management to ensure profitability goals, customer needs and that credit decisions optimize risk/rewards
Manages the product management budget for specific products to ensure objectives can be achieved within budget and meets or exceeds profit and loss goals; Identifies changes in expenses and works to manage them to meet revenue goals
Evaluates the presence and relative importance of key product deliverables
Establishes annual business and expense plans for each product and monitors results adjusting the plan to meet the changing environment and budget targets as necessary
Becomes the expert on the financial/banking market and its customer needs
Describes the Company's unique ability to deliver value while differentiating itself from competitive offerings
Ensures continuous growth of self and staff
Leads conversion efforts of products, services, programs and offers of acquired company into overall Company product offerings; May personally lead more complex projects involving necessary key business partners and personnel from acquired company, ensuring smooth transition
Ensures training is designed through the training department and others to educate appropriate staff on re-engineered or new products to support effective introductions of new initiatives
Ensures all products are in compliance and meet all regulatory requirements
Performs analysis and synthesizing of data
Consumer trends
Identifying and closing gaps in knowledge and analytics
Interpreting consumer information
Anticipating customer experience opportunities.

  • Must be eligible for employment under regulatory standards applicable to the position.

  • Qualifications

    Bachelor's degree or progressive work experience in addition to experience below
    7+ years related experience required
    Travel may be required
    Demonstrated experience and success in product design in a financial/banking environment
    Strong communication, problem-solving and decision making skills with ability to effectively communicate with senior managers
    Demonstrated ability to build strong collaborative business relationships
    Proven ability to negotiate and apply skills to exercise influence over others decisions without express authority and influence change
    Demonstrated experience in project management and building project plans and presentations
    Proven understanding of product pricing and financial statements
    Ability to think both tactically and strategically moving through both fluidly
    Demonstrated leadership skills

    Additional Details:
    • Segment manager will be a subject matter expert on a specific industry, and domain in terms of customer experience, and the customer's customer experience. Including a deep understanding of the problems faced by hospitals & hospital systems and Understanding of how ERP systems work - and how hospitals use them today to improve their service.
    • Segment manager will be responsible for multi-product roadmaps aligning TD's product offerings with industry requirements.
    • Acting as a Solutions Consultant - architecting 1:1 specialized solutions and payable and receivable approaches for our Customers. Segment Manager will be responsible for working with product managers/owners and platform owners to develop and deliver solutions that meet customer demand within the segment
    • Segment manager will coordinate and liase with segment leadership across multiple commercial products to coordinate development of roadmaps
    • Externally they would act as an industry expert - speaking at conferences (and in white papers) about where the industry is headed - and what problems are emerging.

    Preferred Qualifications:
    Experience in Lawson, Peoplesoft, Workday, Oracle and/or Netsuite


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.