Senior Manager, CX Design


As Senior Manager, Customer Experience (CX) Design within Pfizer Digital's Customer Experience organization, you will have responsibility for leading the design of key strategic digital experiences, shaping the growth and development of the CX Design team's talent and capabilities, and ensuring that design and experience continue to become a strategic and integral aspect of all of digital activities.

You will help steer strategic thinking for bringing industry leading experiences to market and are able to switch gears and work in the details that make up our digital components and interactions. As part of our dynamic team, you will fuse creative envisioning together with data informed decision making and pragmatic get-to-market strategies. You will be a key subject matter expert on design thinking, UI and UX design, product design methodologies, and design systems, in order to optimize the scale of CX in our Digital organization and, most importantly, create positive impacts on our colleagues and customers.


As a lead member of the CX Design team within Pfizer Digital's Customer Experience & Engagement organization, you have an important role in steering the future of all digital experiences delivered by Pfizer. You will have responsibility to understand the needs of our vast range of users, and articulate design vision and relevant design activities to the teams responsible for bringing our products to market.

  • Lead strategic, multi-stream design initiatives through all phases of the design process, as well lead teams of Experience Designers, to get Pfizer products and experiences to market efficiently and effectively.
  • Operate comfortably in an intensive, holistic, cross-functional environment with Pfizer business, technology, and 3rd-party partners to drive initiatives through to success.
  • Work together with the Senior Director of CX Design to evolve our capabilities, methodologies, workflows and toolsets, integrate them in digital program operations and initiatives.
  • Promote excellence in design and experience in all activities, with emphasis on designing for outcomes, accessibility, and delight.
  • Contribute to the strategy and direction of our living design system, Helix, as well as ensuring Helix's integration into project initiatives and identifying enhancement opportunities.
  • Act as a critical eye, coach, and mentor for members of the CX Design team.
  • Actively engage in and contribute CX Design team knowledge and cultural activities
  • Be a passionate advocate for design and human-centeredness in Pfizer

  • Bachelors in the design, arts, technology related fields or equivalent experience
  • 7+ years of professional experience as an Experience or Product Design lead
  • Strong understanding of and enthusiasm for user centered design principles.
  • Expertise with Figma, prototyping tools, and other design tools
  • In depth knowledge of Responsive web, iOS, Material design, and Hybrid standards
  • Ability to execute an appropriate assessment of technology in the competitive landscape
  • Ability to conduct user research and testing with a variety of techniques
  • Ability to think critically; to recognize and anticipate a problem (technical, operational, process, organizational) and to identify and implement or communicate the best solution in a timely manner.
  • Superior communication skills
  • Demonstrated effective organization and time management
  • Demonstrated ability to deliver results under aggressive schedules
  • Ability to work independently and with minimum supervision
  • Ability to function in a dynamic work environment
  • Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact

  • Superior communication and interpersonal skills
  • Proven experience in the Pharmaceutical or Healthcare Industry
  • Proven experiences working with pods of designers to execute projects

  • Coordination with other Pfizer Digital staff to leverage shared services.
  • Strong analytical and writing skills paired with a background in application development, application or systems management.
  • Must be able to communicate effectively orally and in writing with internal technical staff, management and vendors.
  • Able to balance multiple project initiatives
  • Generation of appropriate documentation: project plans, requirements and design documents, use cases, storyboards
  • Demonstrated effective organization and time management
  • Demonstrated ability to deliver results under aggressive schedules
  • Ability to work independently and with minimum supervision
  • Ability to function in a dynamic work environment


Local travel required. National and International travel may be necessary

Last Date to Apply to Job: 12/16/2021

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

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EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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