Medical Content Enablement Lead - Global Medical Affairs

Role Summary

This role will be responsible for driving Medical Content Enablement services across Medical Affairs across all regions. The Medical Content Enablement Lead will strategically collaborate with Medical Affairs Leads, Medical Excellence Leads, Medical Operations Partners (MOPs) and other Regional Leads across HCP & Patient Marketing Enablement to deliver and activate key global content services , including:
  • Partnering with the Content Enablement Vertical Lead, Service Design Owners and BM 3.3 Agile Teams to activate and operationalize Bold Move 3.3 priorities
  • Operationalizing and driving continuous process improvements across Medical Affairs groups to advance content capabilities and operations
  • Driving adoption and change management for Content Production & Adaptation Services (i.e. Content Factory, AV Studio)
  • Evaluation for Medical Affairs and potential adoption of other content creation solutions such as CANVAS Content Builders, Agile/Modular Content Development Approaches and Glocal Re-use/Re-purpose Use Cases
  • Management & Oversight of Medical content management systems and alignment across the Business Units to consolidate solutions into one system across all Medical Affairs and ensure Our Collective Advantage
  • Collaborate with Medical Affairs Leaders, Medical Governance, Global Medical Quality Governance and other key stakeholders on updates to Policies, Procedures & Addendums, implementation / deployment / training of enhancements and supporting execution of local corporate audits.

The role will partner closely with the Medical Operations Partners and Medical Service Design Owner as well as Bold Move Design Owners ( as needed) to support and enable service improvements for Medical Affairs within this service vertical.

A critical part of this role will be to lead the oversight of ongoing projects related to Medical Affairs content approval and management and the design and migration to a single, end-to-end, content management system across all Medical Affairs which is aligned and connected with Galaxy and other Pfizer systems as appropriate. This colleague will ensure consistency and alignment building in approaches to support more effective and efficient approval of traditional and digital content within the new Glocal way of working. In addition, this colleague will play a key role in enhancing and operationalizing the processes necessary to expand operations, enabling decoupled digital adaptation and production and increased content reuse and repurpose.

The successful candidate will have a deep commitment to improving HCP engagement, strong communication skills, and a demonstrated ability to quickly understand and optimize processes and drive alignment and change.

Key Attributes:

Responsible for the below Content Enablement activities in Medical Affairs across all regions:
  • Medical Affairs content approval, management and distribution processes
  • Content a daptation and production services for Medical Affairs (Content Factory, AV Studio)
  • Content management systems owner

Accountable for the Content Enablement remit for Medical Affairs across all functions and geographies

Enables Vertical Lead and Service Design Owner / Bold Moves team to implement service improvements across the Content Enablement vertical

Collaborates with the Content Enablement Service Vertical Lead and other Regional Leads to deliver strategic solutions that advance and optimize content under a globally connected, locally-embedded model

Reports to the Content Enablement Vertical Lead

  • Leads Content Enablement services for Medical Affairs across all regions: Enables production, curation and reuse of content according to business requests for a range of channels. Supports the compliant review, approval & distribution of Medical Affairs c ontent.

  • Identifies opportunities for improving Content Enablement service delivery in Medical Affairs: Streamlines, aligns and scales systems across Medical Affairs across all geographies. Identifies needs for innovation or operational support. Drives coordination across regions and BUs. Improves quality, consistency (One Pfizer), and compliance across BUs and regions.

  • Partners across business and within Patient & HCP Marketing Enablement group - in defining priorities and allocating resources to drive efficient support for Medical Affairs: Possesses a deep understanding of the roles and responsibilities of Medical Affairs teams and BU strategies to determine key priorities and their impact on Content Enablement activities. Proactively engages with Medical Ops Partners (MOPs) and BU leads to understand and 1) ensure alignment of Biopharma Ops' client strategies in Medical Affairs and 2) determines optimal resource allocation and investment that enables efficient and high-quality HCP engagement.


  • BA Required; MBA or equivalent Master's-level education preferred
  • 10+ years of pharmaceutical industry , preferably in Medical Affairs roles or support roles
  • Fluency in English required
  • Cross-BU and/or diversity of job experiences
  • Proven track record of delivering business performance
  • Strong drive for alignment and simplicity to promote Our Collective Advantage
  • Demonstrated history of leading innovation/transformation
  • Drive for optimization/excellence
  • Delivery of exceptional customer services and experiences
  • Track record for building strong cultures
  • Strong ability to drive collaboration and foster highly productive, functional relationships
  • Demonstrated agility and ability to drive program completion in expedited timelines

Other Job Details
  • Last Date to Apply for the job: December 2, 2021
  • Eligible for Employee Referral Bonus
  • Additional Location Details: This role can be located at any global Pfizer site
  • #LI-PFE

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Mkt & Sales/Commercial Bus